Roto-Rooter Plumbing & Water Cleanup

"Alex and friendly and professional. Assessed my problem in one minute and replaced my garbage disposal in 90 minutes. Whole problem solved in five hours from setting up appointment to installation complete. Excellent experience."

"Alex was our hero tonight and helped to save our holiday. Alex was very professional, courteous and explained what needed to be done. Alex is great and assest to your customer service exemplar."

"Horrible experience with minimal communication with Roto-Roter. Often they missed appointments that they set and forgot essential equipment and didn't work on those scheduled days. All the time we couldn't use water in the house due to sewer back up in the basement. They did not respect the urgent manner at hand."

"on a Sunday morning while I was trying to leave home to drive 4 hours to another city, I found my kitchen faucet was leaky and can’t be completely shutdown. I called root rooter and to my surprise, they do have someone picking up the call. They told me the technician will come in 1hr . But after an hour, they told me the tech is finishing up with other customer and will be here in an hour. I had no choice but to wait. The technician did come after about 2hrs and he was able to diagnose and fix my problem. Overall, I like how they stay engaged. And the technician was pretty good. But I think the charge is definitely too high. For this high charge , I am taking off one star."

"Terrible experience. Tech spent 5 hours trying to clear a drain, did not succeed and charged me $400 for "time spent" (despite no results). Then told me that I would need to spend $1600 to fix the problem (they would use high pressure water through the drain to clear it), which they could do the next day. This did not pass the sniff test, and I called a different business the next day, who fixed the issue in 45 minutes, using the same techniques and equipment as Roto-Rooter. Can't say if it was poor training, poor equipment or anything else, but I will never use this service again."