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Geek Squad
642 Baltimore Pike, Springfield, Pennsylvania, United States
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About the Geek Squad
Geek Squad is a technology institution located at 642 Baltimore Pike in Springfield, Pennsylvania, United States. Our Geek Squad® Agents are experts in all things tech, ready to assist with any issues you may encounter. Whether you bring your tech to us or we come to you for in-home installations and repairs, we are here to help.
Total Tech Support is a membership dedicated to supporting all the tech in your home, regardless of where you purchased it. Our In-Home Advisor can visit your home, provide personalized tech solutions, and create a customized plan for you.
From phone repairs to computer setups, TV mounting, smart home installations, appliance repairs, and more, Geek Squad has you covered. Our expert Agents are available 24/7 to assist you with all your tech needs.
Whether you need help setting up new devices, troubleshooting issues, or discovering the latest tech innovations, Geek Squad is here to provide you with unparalleled tech and appliance support. Schedule an in-store consultation with a Geek Squad Agent at your nearest Best Buy store to learn more about how we can help you get the most out of your technology.
Photos of Geek Squad
642 Baltimore Pike, Springfield, PA 19064, United States
Opening hours of Geek Squad
Monday:
10:00 - 20:00
Tuesday:
10:00 - 20:00
Wednesday:
10:00 - 20:00
Thursday:
10:00 - 20:00
Friday:
10:00 - 20:00
Saturday:
10:00 - 20:00
Sunday:
11:00 - 19:00
Reviews of Geek Squad
"Purchased desk top computer on Friday, 10/27/2023 and Mickey McKeown, Consultation Agent, Geek Squad, provided exceptional customer service to download all the Microsoft capabilities to my computer. He also has a pleasant personality and I wish him well in his future endeavors."
"Won't ever try to use this service again! I called the 800 between 3 & 4 times. They were so rude! Couldn't call the actual store they have an outsourced service answering. Said they could not connect me to the store or to Geeksquad. My husband is in a wheelchair on oxygen & it's not easy for us to get out to the store. I just needed to ask a question & they kept telling me to go to the store. Why would I go to the store for a question??? Their call center or the number they give you to call are horrible! No sympathy! No compassion! Rude! I ended up having to find help elsewhere! Will never try to use their services again!"
"Thank U! Nick, P., GM, Best Buy, Springfield, PA Store. Please know this note serves as My warmest, "Hugs of Gratitude", and is given with most sincere THANKS, for the above and beyond service I received from, Geek Squad, Consultation Agent, Mickey, M., on Friday, 8.4.2023, with my cellphone issues. I expected nothing less as, Agent Ashley, L., has been visiting our home to provide, Excellent customer service", for over 10 years."
"Geek Squad was very helpful in diagnosing my computers issues and getting my problem resolved in one day. However, the rest of the store was not very helpful and seemed to be avoiding helping customers. It seemed like you would have to track down employees to help you and even then they were reluctant to put forth any real effort in helping your resolve your problem."
"So went in because I spilled juice on my laptop, and it shut off. Figured maybe they could look inside and see if it’s damaged badly. First guy said wait over there at the other desk and someone will come and help. Btw I did schedule an appointment so it wasn’t just a walk in. 2nd guy comes out from behind the curtain when I tell him what happened he starts to look up my account and I explain to him, oh well I didn’t get my laptop through you guys. He then looks at my laptop and looks at me. And makes a cringe face, and goes “oh well, to send it out because it’s probably the hard drive that is damaged, would cost probably 800-900 and that’s not really worth paying about the amount the laptop is” which was disappointing, but also he never looked inside the laptop just told me that. I talked to my brother and he said it probably kicked into safe mode, after putting the laptop in rice and waiting a day, I plugged it in and guess what. It booted up and everything is ok. So geek squad guy. Be more professional and actually look more into what could be the problem."
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