F/J Hess & Sons

"We purchased a home in the Pine Ridge but are not yet moved in. We are there weekends. We discovered a leak in our plumbing and were referred to Murino Fuels/FJ Hess. It's hard to trust contractors when you're not nearby, but Guy from FJ Hess assessed, repaired the leak quickly, communicating with me via phone, texts, and even a video to show his work. The leak is no more. Thank you Guy!"

"We have used these guys for our plumbing needs for thirty years. They aren't the cheapest alternative on the block, but they are responsive, show up when they say they will (unusual in the Poconos) and they have done consistently good work every time for us."

"We have used F/J Hess for many years. We used the Budget plan as long as it existed. Now we pre-pay based on the existing cost. We have a contract with a maintenance company that services our furnace and air conditioning unit every year. We have always had good service and the office staff has been very helpful."

"Not super impressed. This company is $$$$$. And if they did a quality job I’d be ok with paying a premium. But I find most technicians they send can do basic stuff but when you have an actual issue, call someone else. If you want to pay a 300% markup for a water heater they will absolutely do that but there are better plumbers for better value. If you have actual issues that need diagnostic testing, don’t hire this company."

"I would give no stars, if possible. This is the worst customer service I have ever received. We paid for the "comfort club", which is a total ripoff. We had a tech come out for our annual "comfort club" evaluation. They cleaned the furnace, but neglected to address a blatantly visible cracked heat exchanger, which necessitated a separate call to them and, of course, another labor charge. Our furnace would malfunction mere weeks later, leaving us without heat during the first snowstorm of the year. We are on day 10 without heat and counting, $500+ later, and awaiting another storm tomorrow. We were told the part needed would arrive this week, but they could not install it until the following week (3 weeks without heat)! We finally said F this, and went with another local company, who came out for free within 12 hours of us calling, and will be installing the part by the end of the week (for 1/3rd of scummy FJ Hess labor costs). Long story short, this company is a scam, will take complete advantage of you, and I recommend you get your HVAC needs addressed elsewhere."