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1-800-PACK-RAT
191 South Keim Street, Pottstown, Pennsylvania, United States
About the 1-800-PACK-RAT
1-800-PACK-RAT is a leading moving and storage company located at 191 South Keim Street in Pottstown, Pennsylvania. With a convenient location in the United States, 1-800-PACK-RAT offers reliable and affordable moving and storage solutions for both residential and commercial customers. Whether you're planning a local move or need long-term storage for your belongings, 1-800-PACK-RAT has you covered with their secure and convenient services. Trust 1-800-PACK-RAT to make your next move or storage experience stress-free and efficient.
Photos of 1-800-PACK-RAT
191 S Keim St, Pottstown, PA 19464, United States
Opening hours of 1-800-PACK-RAT
Monday:
08:00 - 22:00
Tuesday:
08:00 - 22:00
Wednesday:
08:00 - 22:00
Thursday:
08:00 - 22:00
Friday:
08:00 - 22:00
Saturday:
08:00 - 22:00
Sunday:
09:30 - 18:30
Reviews of 1-800-PACK-RAT
"SAVE YOURSELF THE HASSLE DONT RENT FROM THEM. It has been a nightmare from the moment I booked with them. 1 year ago, I scheduled the empty packrat and movers to load my stuff into. I hired movers for that day. Packrat did not arrive for the entire day so I lost money with the movers who wanted pay eventhough the container didnt show up and they didn't move anything. Packrat didn't show for two days later. Loaded packrat and waited for them to pick up my unit. It was left at my old apt. Complex for over a week with my belongings in it. The apt complex kept threatening to tow it. They finally picked it up. Finally it went to a storage facility. Ordered pack rat on 9/29/23 to unload into my storage bin and told them 3 times to come around 930 when the storage facility opened, the driver called at 7am to see he would be at facility. When I told him again the facility would not be open I was put towards the back of the list for drop-off despite paying for priority. Finally get the container and see my lock had been sawed off. Very angry that my lock which was securing my stuff had been cut off prior to being returned to me. The company is unwilling to compensate for this breech in security. It has been problems at every turn. I will never again in life rent from them."
"They promised me my container would take no longer than 10 days to get delivered to my new address. I’m now on 3 weeks and I still don’t have it. My family and I are living off minimal clothing, fast food, and air mattresses waiting for this thing to arrive. I have to call every day for an update just for them to delay me with multiple excuses. They also told me the long distance move would cost $7200 and they charged my card $7900? What a joke. Never again. Would of been better off renting a uhaul and doing it myself."
"If I could leave a zero a star review I would! We were supposed to have a unit delivered on Tuesday. The company did NOT show was a NO CALL NO SHOW! My wife called and they said they missed us. Could not redeliver on Wednesday after a days worth of work was missed. Supposedly going to deliver on Thursday, they gave a window of delivery and AGAIN DID NOT SHOW. According to a manager at the escalation center we were a priority. A priority that was schedule between 12-4 on Friday. When we called at 430 on Friday the customer service rep was extremely rude said we called too soon. Then we were told they were coming between 5-8pm. When my husband called after missing a half day of work, they then told us it was canceled for the day for no reason for cancelation. The irony of the situation is that my wife and husband talked TO THE SAME PERSON AT THE ESCALTION DEPARTMENT! That person then said they could not schedule a delivery because the faculty was over booked!! As business owner ourselves. It is ridiculous to be treated the way we have been with no help. DO NOT USE PACK RAT NO MATTER WHAT. WE called a smaller company out of Delaware and will have a unit in the AM on a Saturday. Stick with small local businesses they will always treat you better."
"I have never been more disappointed in a company than I have been with 1-800-PACK-RAT. It's very unprofessionally run and has complete disregard of customer. My container was scheduled to be delivered on July 28. I scheduled the delivery well in advance which was 7-10 days before delivery as stipulated by them and got movers to help us with the unloading. On the day of delivery, it got rescheduled to July 31. Customer service told me that there is a shortage of drivers but it will get delivered on July 31. The delivery is being moved everyday to the next day ever since. I do not know when will I receive my container at this point. I am not sure if they even have my container anymore or have lost it or damaged it. There is an utter lack of respect and consideration of the customer's time and money spent, forget customer experience. Unfortunately the sad part of the situation is that I do not have any avenues to find out when will my container be actually delivered. The Customer service number has wait times of north of an hour and you still don't get anyone on the phone. No one is responding to chat or email messages sent. Please DO NOT use 1-800-PACK-RAT for your moving needs. They are very communicative on the front end to lure you in and also commit to a price match with PODS but after that they just hang you out to dry. I am not sure if it is just a PA problem or a nationwide problem but an experience like this does make you wonder if this is a widespread issue with this company."
"DO NOT USE PACK RAT! I’m appalled by the service of pack rat. A different number container arrived then what left my home. I was not notified that, that container was damaged. Pack Rat took it upon themselves to cut my lock and remove my belongings and put them into a new container. So when this new container arrived I had no knowledge and was unable to access my belongings. It took 3 days before anyone from Pack Rat called after I made multiple calls and they stated there was no record of this. Now I’m told I need to unpack this unit and take photos of each item that’s damage. THEN draft a letter with photos supporting the damage. THIS IS COMPLETELY UNACCEPTABLE. Pack Rat needs to send personal out to do their our documentation. Not only the expense of this, but they continue to collect their “storage” fees after they have damaged all of my belongings."
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