Geek Squad

"Ran into a situation with our home PC. Needed to recover with what is on it. They found a physical fault on the hard drive and made clear recommendations that were anticipated. We ended up replacing the PC and they were able to recover and load those files. We were running on a new platform within 4 days. For those without the technical knowledge, the membership is well worth the cost. Highly recommend availing oneself of a membership."

"Needed a battery replaced in my IPad, made an appointment to get it fixed. Get to Best Buy only to be told they can’t do it. Clerk said she was going to call me to cancel the appointment because they knew they couldn’t do it, but figured she’d just tell me when I got there. Really? You couldn’t make that call to save me a trip??"

"Came to Best Buy for the’ free’ iPhone under warranty screen replacement. Found out the Apple warranty does not cover the screen. OK with that. In reality it ended up costing $130 and the only fellow that could do it showed up to work at 12:03 time for a 10:20 appointment. Was given multiple ETA times for his arrival which passed again and again, While I sat there waiting. I was given no explanation or reason why he showed up for work well over an hour and a half late keeping me waiting. Didn’t get out of there till 12:30 for a 20 minute repair."

"We made an appointment to get our iPhone screen replaced. It was done on the same day an an hour. The phone is as good as new. Each member of the geek squad was courteous, respectful and responsive. We would definitely use this service if needed in the future."

"GeekSquad made a backup, but could not figure out how to restore it. It took over 15 minutes before the most knowledgeable person there figured out that I wanted them to restore a backup. All the while they were trying to charge me $100 for copying the backup to another drive. I even brought a 2-slot hard drive reader with me, but they couldn't figure out how to plug it in. It's literally a USB port. 100% a scam. They will hold your data for ransom without a second thought. Another customer paid $200+ for doing a windows update."