FedEx Ground Headquarters 1000 FedEx Drive, Pennsylvania 15108,

"Wanna work for a company that preaches but doesn’t practice safety? Wanna work for a company that as long as the weather is decent out their office windows it’s safe to run? Wanna work for a company that thinks packages are worth more than your life? Then FedEx is the place for you! You should apply today for an uncertain tomorrow! Because as long as robotics and AI are in the future, who cares about Human Safety! They’ll get rid of people soon enough! ISN’T THAT RIGHT FEDEX?! People wondering where your packages might be if running late in inclement weather?? Check the side of your local highway! Might be there! Because no matter how many of their trucks of package trucks crash, it will always be the drivers fault and they will still keep things open!"

"Its pretty bad that everyone is feeling the sane way with this company! Liars,lazy and inconsiderate people. Got my order today and they throw my package breaking my glass cups because they are to damn lazy to set it down gently. This company doesnt care about the customer just keeping up with other competitors that have the decency to place items on porch without breaking items! If i could refuse to use this service i would they are awful."

"A terrible company to deal with. Drivers used to leave packages at the end of my driveway or in front of my garage rather than walking the seven extra steps to my front porch. That improved after I complained 15 or so times. Today, I tried to get in contact with someone about a package that was misdelivered. After not being able to communicate with a human being on the phone or through the online chat, I messaged on Facebook only to have them refuse to help me because FedEx Ground only works with the shipper. When I buy something from a company that uses FedEx, I have such a sense of dread because I just anticipate that there will be problems."

"Customer service is bad quality. In recent years, more and more big companies have followed the suit. The root of bad customer service is they don't receive specific feedbacks anymore, certain responsibility and related consequence is not to a specific person anymore. In their calls, their employees are trained to not give their full names or employee numbers. There is no check and balance. Good employees are not rewarded, lazy employees are not punished. The whole customer service design is stupid and immoral, and will be easy to be fixed. Yet, I don't know why more and more American companies take this, instead of avoiding this. If you guys don't change, when the market is wide open to competitors around the world, companies like this will have no place. Wake up!"

"Visited while speaking in a conference. This review is about common area and cafetaria only. Not about services or full facility. Wonderful, modernized facility. What I like most is lot of natural light and sunshine throughout. Conference rooms and auditorium are well equipped. FedEx hosts were awesome: cordial, friendly. Conference hosts and support team were also equally good. Lot of parking options. I enjoyed my short visit. Road into facility itself gives a different experience- between two hillock."