Geek Squad
125 Donohoe Road, Greensburg, Pennsylvania, United States
About the Geek Squad
Geek Squad is a tech support institution located at 125 Donohoe Road in Greensburg, Pennsylvania. Our Geek Squad Agents are experts in all things technology and are ready to help with any issues you may have. Whether you need help with installing or repairing products in your home, setting up your smart home, or repairing your phone, computer, or TV, Geek Squad has you covered.
We offer Total Tech Support, a membership dedicated to supporting all the tech in your home, regardless of where you bought it. Our In-Home Advisor can visit your home, show you what's possible, and create a customized plan for your tech needs. We also provide expert repair services for gaming consoles, cameras, appliances, and more.
Geek Squad Agents are available 24/7, 365 days a year, and can assist you online, on the phone, in your home, or at Best Buy stores. We also offer Geek Squad Protection to ensure your tech stays working like new beyond the manufacturer's warranty. Schedule an in-store consultation with a Geek Squad Agent at your nearest Best Buy store to get more out of your tech and stay up-to-date on the latest innovations.
Photos of Geek Squad
125 Donohoe Rd, Greensburg, PA 15601, United States
Opening hours of Geek Squad
Monday:
10:00 - 19:00
Tuesday:
10:00 - 19:00
Wednesday:
10:00 - 19:00
Thursday:
10:00 - 19:00
Friday:
10:00 - 19:00
Saturday:
10:00 - 19:00
Sunday:
11:00 - 19:00
Reviews of Geek Squad
"Years ago (2019) I brought in a computer I'd bought from Best Buy, an expensive Lenovo with multiple problems after LESS than a year; the final time I came in to Best Buy- after it had been repaired at this point at least twice from what I remember- I found out my PRIVATE writing had been deleted from my computer without my permission. I was never called for permission to delete my personal, painful/pain-filled poetry. I did not have a back-up of this newer poetry, since I had not saved it on my jump-drive/USB, as I had-- thanks to the Lord-- with the majority of my writing. I was told, dishonestly, that nothing would need to be deleted from my computer for the specific repairs I'd brought it in for. I found out additional repairs- that I never agreed to or discussed with a worker- were done on the computer when they noticed other problems, while fixing the problems it was brought in for. These 'additional' unauthorized repairs 'required' my private poetry (and music in media player, any saved files, and internet site 'bookmarks', etc.) be deleted. I told the worker they had no right to make other repairs on my private computer, without my permission. She tried to defend their Lack of morals, ethics, and respect. I told her they should have called, and asked me if they could delete my poetry, and do extra repairs. I'd say 'no', save my poetry on a USB when I picked it up, and find out about the 'other' invisible-to-me repairs before agreeing to letting them take it, and keep it for longer. I ended up waiting longer, while they secretly deleted my writing, and did other repairs. On top of that, a simpler aesthetic repair they had neglected- one I'd brought it in for- and I think did fix it there in front of me before I took the defective, overly-priced computer. I later broke it apart when it stopped working/turning on, probably less than a year later. I even cried in the store: my writing was done during a painful, lonely, desperate time in my life while I endured homelessness and prejudice. My poetry was a visible extension of my soul. I still have not recovered from the internal grief. I also have yet to buy another lap-top, and I have not gone back to Best Buy- which burdened me without remorse."
"I just called to ask a simple question …. The phone call was routed to a digital answering system.. which is normal .. but it was lengthy… very lengthy . I had to hang up and simply demand over and over again for customer service … I was routed to a person that would not answer my question without me paying for a subscription….. good bye Best Buy . Good bye . I subscribed to Panera bread for coffee . Because I can use it every day ! But I use geek squad once every five years …. And with this kind of customer service … explains why your parking lot is almost always empty ….."
"Wanted to purchase a computer, tried to ask if the one I wanted was in stock and my granddaughter needed a new screen for her phone tried to find out how long repair would take and if I could do it all in one trip, could only get Corprate and they had no clue all they wanted was the order for the computer I wanted to see and feel"
"I received an email from these geek squad Best buy. I'm not sure what's going on I was alerted that there is a lot of spam and scams going on that I got to I got a receipt and saying that $410 for my subscription was renewed and I have no idea what it is so just be aware it's not coming from the real geek squad or Best buy but it appears to be very real"
"The folks here are very respectful and very helpful. I have seen a few angry people come in time to time while there. Each time however those angry customers were treated with a lot of respect even though they were very rude with the employees. I have had a few minor problems here and there, but they have done their best to help me over the years. If you need to drop off your computer for repair please make an appointment. In this way you will get the undivided attention you need to address any problems you have with your device. I consider these folks truly professional in how they conduct business and I would recommend them anytime you need help with your electronic products. I know some have made complaints about various things, but overall I challenge you to find a company locally that will do what they do in regards to computer work and other electronic work. Considering all they do there you are getting everything for a very reasonable price. Example: Total tech support covers all devices in your home pretty much for a few hundred dollars annually. Good luck finding that somewhere else where they actually do the work properly. Overall, you are better dealing with people face to face rather than online in regards to things like computer repair. This is always the place I will recommend. They did some difficult work for me over the years. I know more than the average computer user, yet even I lack knowledge in regards to some things. That is why I go to them when I can't personally fix a problem. Ultimately, I will simply say when it comes to electronics these are your go to people."
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