United States Postal Service

"I went to change my address as I just moved to New Castle and the girl with Blonde curly hair, glasses, nose ring and a wrist tattoo was extremely rude to me for asking simple questions. Online showed that I had mail delivered when I didn’t, and she said she couldn’t help me. I don’t know how she even got hired but would not recommend going to whatever counter she is working at that day. Rude human!!"

"Didn’t tape the box yet because I wanted to make sure I was doing everything right. They Wouldn’t tape the 3inch box for me. Told me I had to go back home and tape it closed, then come back. What happened to humanity? It’s just sad they run this business like this."

"According to the tracking number, my package had been delivered at my front door. I checked and there was no package. I checked at other doors around my home, no package to be found. Not sure if my items are being stolen or if the drivers don’t know where they are but this happens quite a bit."

"I am tired of not being able to get my packages delivered to me. Its been 5 years and its annoying that i have to drive all the way out there to pick up packages when you could just deliver it to me like you deliver to my neighbors. I want my package today! If I have to drive out there then I want to be able to come and pick my package up today and not have to wait until monday... the fact that I have to wait so long when I should have it today is so irritating and i feel like I should be reimbursed. You guys are more of an inconvenience to me than anything. If I could opt out of USPS mail all together I would. I don't understand how you can deliver to my neighbors but will not deliver to me. On a scale of 1-10, package wise, I'd give you a 1."

"My experience with the post office in downtown New Castle has been nothing but positive. The clerks (especially one starts with an A) have been very helpful and sweet. Thank you for your continuous professionalism."