R.A.S. Delivery Services

"if I could give a negative 17 I would. they were used through wayfair to Deliver out couch. first problem they didn't wait for me to open the door and on a windy day the door was blowing around and they smashed the corner and now my screen down won't close. then they tried to bring it through the back door down a flight of stairs and I have on video of them literally rocking it over my railing scratching the whole thing and ripping the protective covering! and to top it all off they smashed my glass window in my door. so -17 is and understatement, this place is pathetic, also anyone else notice they haven't responded to any consumer reviews."

"I would give a zero for this company's services. I am surprised companies such as Home Depot uses such companies whose service is way below par. My ordeal with this company began on Friday October 7th, 2022 when they were to deliver my Garage freezer between 1.00 PM and 5.00 PM. I called them several times between this time only to receive answers full of lies indicating the delivery would be done that day. As per the requirement, half hour before 5.00 PM I call them for the third time and they route it to their warehouse manager who said I am the 12th on the delivery route and at that time they were delivering the 10th on the route. So as per the requirement I emptied my current freezer and food. I did not hear from them for an hour and kept calling them where in they kept on telling me that the freezer will be delivered today. I called up Home Depot appliances who confirmed at 7.30 PM that the freezer will be delivered. At 8.56 PM I called RAS and the service rep told me that the delivery time is way beyond the window of 5.00 PM and they would have to reschedule by calling in on Monday. 700 dollars worth of food was thrown in the garbage for a $1000 dollar freezer purchase from Home Depot. Never buy from Home Depot if they use such services."

"Would score zero if I could. They failed to contact me with delivery time - we had to call Home Depot who had to call RAS for the time. Then RAS called later that day to say the truck broke down. Home depot asked them to reschedule promptly as the one they already delivered needed returned.. but they would not reschedule promptly...so sorry for Home Depot staff who tried very hard to respond positively to us and RAS said not til next week when it was their fault that the dryer wasn't delivered . When I called them the staff tried to reach a supervisor and could not saying they didn't respond to him calling them.oh and they are not on BBB"

"***UPDATED BELOW*** ZERO STARS. This company doesn't deserve to exist. The worst experience of my life and The Home Depot is letting this place ruin them. Purchased a washer and dryer on Nov. 28th as a Christmas gift for my family. Delivery expected Dec. 18th. At 3pm on the 18th I get a call saying they were 30mins away with my delivery. 3 hours pass and no delivery, no call back, nothing. Being Saturday evening, I could not get a hold of anyone. First thing Monday morning, I call Home Depot, they have no idea, call GE appliances, they have no idea. A little bit of research directs me to this company. Called them and talked to a foreigner who said a manager will call me back in 3 hours or less. Guess what, no call. Without rambling on, this has resulted in me renting a U-Haul, driving an hour, and hiring help all to get appliances that have been paid for and never delivered. Extremely upset. *Update* Only after filing a complaint with the BBB was I finally contacted by a manager from this company. They offered to pay for the U-Haul, and to pay me for the inconvenience this caused..This, in total, came to $250. Still waiting for check, but I've increased the review to 3 stars until then."

"Forgot part of our major appliance order the first time after waiting a few weeks. Waited another month for the last two items to be delivered and someone told the drivers to leave our dishwasher since it was delivered, but wasn't! Have tried calling multiple times only to be rerouted and told that they will contact us. Have heard nothing and are ending up having to go pick up our dishwasher."