Estes Express Lines

"Estes leaves large heavy products at the end of the driveway (as they call it ‘curbside’) because of Covid?! I really need someone to explain that policy to me- Driving 100 yards up a driveway somehow puts the drivers at risk to get Covid? The top of my driveway is a health risk but the bottom of it isn’t? Really?! Come on - management needs to look into this policy and at least change the language. If they don’t want their drivers taking the extra minute to drive 100 yards (which is a much better service), just be honest and say we don’t want to provide that service. Your consumer isn’t naive enough to believe the Covid excuse. Very disappointed my 4 large boxes were left at the curb in front of my mailbox where the mailman couldn’t have access. I even called the main office to ask them to please have the driver drop them off at the top of the driveway and they said it’s at the discretion of the driver due to Covid. I asked for explanation (what does Covid have to do with bottom or top of driveway) and they kept saying that’s our policy. Someone at the upper end of the food chain needs to re- think this policy -"

"This has to be the WORST carrier in the industry, they do not know DOT regulations and they also were 3 days late for a pickup. The driver did not want to pick up a hazardous shipment because he felt the paperwork was incorrect. tells us he was going to call his dispatcher and then just got in his truck and drove away. I will never use this carrier again"

"waiting over 10 days just for a delivery date. I have been lied to, ignored and hung up on, both by the Lakewood, nj terminal and customer service management. everyone there is rude, unprofessional and discourteous. no one in this company cares about customers. Almost felt like i was just a bother to everyone I spoke to, and there were at least 8 people i spoke with."

"I took off work and waited all day for my scheduled pick up. Nobody ever showed up. I called many times and the girls are extremely rude and unprofessional. They will also bounce you around line to line until eventually you get hung up on. I cannot reach anybody and now I'm stuck with a couch I can't return and missed a days pay at work. Horrible company stay away."

"This was my first time using Estes. After SEVEN (7) days, these clowns still haven't managed to pick up a 200 lbs shipment my customer was expecting to receive 2 days ago, at the very latest. Every time I called, I was just told that a driver was assigned to the load, but no one ever showed up. Then after 4 days I was told the driver was here and claimed that no one was here to load him. We only have one way in, and one way out. Everyone would have seen a Estes Truck pull up. If he was here, then why didn't he call the contact number for the pickup location?!? No one ever even bothered to call. I would not do business with this company again as they cost me business and my credibility towards my customers. If you are a business owner and require reliability, then Estes is not the carrier for you."