Mr. Appliance of Pittsburgh

"We contacted Mr appliance to fix our appliance. Apparently they don't do this. One is to remove the oven from its installation and then they can determine if they can fix it. Someone with appliance repair knowledge and basic business experience could do well in Pittsburgh. Apparently some competition is needed."

"We had them come in to look at our dishwasher as the top and bottom would not clean at the same time. This was the only issue at the time. He came to look at it, told us he could fix it and confirmed that the heater was working. He came back to put the parts in, and then tells me the heater is not working and that he "told us this the first time". However, we would have just bought a new dishwasher at that point due to the cost of everything. So now, our dishwasher doesn't work properly and and we basically paid for a new one after the cost of parts (this was my fault as I should have looked for dishwashers before agreeing to pay for the parts). He suggested I turn the water temperature up and then open the dishwasher to let them dry. We have small children so "turning up the heat" isn't safe and we haven't had dry dishes since and everything gets this weird white coating in it (which was never an issue before). They were very friendly and quick to respond and get out here. I was disappointed in the outcome."

"Our oven wouldn’t heat. Called Mr Appliance and they were able to come out the following day. Their technician, Deepak, diagnosed the problem and ordered the parts. Two days later, we were up and running. Very pleased with their quick service. Deepak did a great job."

"My technician Andrew had great expertise and was able to promptly fix my issue and explain everything to me in a way that made sense. Very friendly service too! Competitively priced. Will book again the next time I have any appliance issues!"

"Murphy's Law is real! Eight days before Thanksgiving, my Viking oven decided to stop heating. After calling several places whom I knew sold Viking(including where I purchased the range), no one could come until after Thanksgiving. I contacted Mr. Appliance and was told that someone could come out today (7 days before the holiday). Andrew (tech) arrived right on schedule; actually on the earlier end which was wonderful. After running several tests, he diagnosed the culprit. He didn't have the part on his truck, spoke with the owner on the phone. It sounded like no techs were available for a return visit tomorrow. To my shock, Andrew hung up the phone and said he would return today to install the part. His office is 25 minutes from my home, but he did exactly that. He returned with the part, installed it, ran another diagnostic and we were in business, not only for the weekend, but for a major holiday coming up in a week. Where the others simply said, "sorry, we're booked up till early December," Mr. Appliance made it happen. They were sympathetic to the urgency of the situation and they did what was necessary (and unexpected!) to satisfy a customer. Mr. Appliance will be the first company I call if I need ANY further repairs on my appliances. They are the definition of professionalism!"