About the FedEx Ground
FedEx Ground is a renowned moving company located at 442 Creamery Way in Exton, Pennsylvania, United States. With a strong reputation for reliable and efficient services, FedEx Ground specializes in transporting packages and freight across the country. Whether you are looking to send a small parcel or a large shipment, FedEx Ground is dedicated to ensuring your items reach their destination safely and on time. Their team of skilled professionals are committed to providing top-notch customer service and handling your belongings with care. Trust FedEx Ground for all your moving needs.
Reviews of FedEx Ground
"I read a post earlier about theft at this facility and it is true. Just had a $900 iPhone stolen at this facility. After 7 days and no movement of the package, but scanned into the facility and no delivery, I drove to the facility myself and spoke to somebody. I won’t say their names because they were helpful but unable to locate my phone. They acknowledged the theft problem and advised me to file a claim against FedEx for lost/stolen items which I’m doing today, and I’m filing a police report with West Whiteland Township Police. I’m amazed that this continues and literally has thieves employed and continuing to do this and no way to stop it with surveillance or other means. UPDATE: I officially filed a police report. Hopefully the detective group investigates."
"I really thought my issues with FedEx had improved as we must have gotten a regular driver but here we go again. I honestly try not to order from companies that use FedEx for their shipping. I dread ordering from Walmart because I know they only use FedEx. I’ve had to make so many calls about the drivers, whether they’re backing down my driveway running over stone pavers or we’ve had a delivery person arguing with my husband because of where the packages were thrown or a driver hitting the edge of my roof with the truck. I’ve talked to Cheryl at the office so many times and I know her hands are tied and she really does try to make the best of things. FedEx is the only delivery company I have a problem with. I never have an issue with UPS, ever. Today, once again, I found my packages were found in the stones at the top of my driveway next to the road. It’s almost like a guessing game of where the packages will be thrown, you literally have to look all around the entire property because I’ve already found them on my back patio which is nowhere even near the doors, it’s out of the way and you have to walk by the front doors to get to it. It’s just so awful. I have a large driveway and turn around area so there’s no excuse to not drive down and put them by the door. When I called, they said they put a request in on my account making sure they would not be dropped off at the top of the driveway because of theft in the area, but I guess that doesn’t go for all the drivers. Edit to the initial review the following day: Delivered the packages and let them at the top of the driveway by the road again!! So frustrating!!!"
"The fedex location in Exton, PA is running a criminal conspiracy with electronics. I have now had two phones, one lost at the exton location and one out for delivery that was never delivered in the last phone. The worst part is filing a complaint with fedex is useless because they never call back and when you call they said oh they looked and couldn’t find it. When pressed on whether cameras were reviewed or employees interrogate they said not. It is a true disgrace that fedex franchises its routes and there are no internal controls or audit process to review whether complaint investigations are conducted competently. Kore logistics who is the franchisee and runs the exton station has culpability as well! West Whiteland police should be contacted in the instance a package is stolen or lost by the exton station employees. Updsting my review, it was confirmed by the Exton station fedex that an employee scanned the package on the delivery vehicle then moments later scanned it off, and basically committed a felony by stealing a package valued at over $1,000."
"I have been scheduling ground pick up since 2020. Both of the divers I had were GREAT! Last week I got a new driver, She's useless! I schedule pickups online like I always did and if she feels like stopping she does, if not she just drives by. TWICE in the last week! Try and call this depot! No such luck! I'm going to start using UPS, I need and want DEPENDABLE! Not this nonsense!"
"Over the last few months FedEx Ground has become progressively worse in the Landenberg area. I get many packages and my profile states "front porch delivery". FedEx no longer seems to care about that in my area. Today wine that I was to sign for was delivered in my driveway. Many times they have simply dropped packages near the street. Two weeks ago they kept Omaha Steaks on their truck for 3 days. They were warm and ruined. I no longer will order from companies that use Fedex. They are terrible! Do yourself a favor and use UPS. They are wonderful in my area! FedEx makes it impossible to lodge complaints so I am forced to post here. They obviously don't care about customer service. 4/15/2021 So today the poor service continues. They just dumped my package in the street. How do they stay in business????? 4/11/2023 The service has greatly improved. There is a new driver on my route, and he is fantastic! They now place the packages where requested. The driver is very pleasant and conscientious. I don't have his name, but I will try to find it. He deserves high praise. I have raised my rating two more stars. They used to be so terrible I can't go higher yet but if things continue, I will!"
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