Omaha Steaks

"I placed an order to ship filet mignon steaks to my son in time for Christmas.I was charged a premium for shipment in order to assure delivery before Christmas.The shipment arrived in time however it contained hot dogs rather than filet mignon. Multiple attempts to speak with their customer service people proved fruitless due to endless hold times. I ended up communicating the issue to them via email. They refunded part of the charge for the steaks, not the full amount they actually charge for steaks and would not refind the expedited freight charges at all. I have requested to get a phoone number for a supervisor to discuss the matter and there has been no response to that request. I can understand that mistakes were made packing the wrong item just before Christmas what I will not forgive is the unwillingness to return full credit and the lack of ability to actually speak with anyone. Extremely poor customer service. I recommend using Gold Belly, Allen Brothers or Snake River Farms. I have had flawless experiences with all of these companies."

"I would give 0 stars if that was an option. Customer service is almost non-existent. My order was totally different than what I had paid for. No scalloped potatoes, no free extra burgers and we got different (lower) quality steaks. This was a bait and switch scam. Items were to be a Christmas present and when I tried to return it, they continually put me off with repeated emails and promises to make things right. They finally offered me a $25 gift card which means I would have to purchase more items from them to use it. Lesson learned. Don't make the same mistake I did, contact your local butcher for a much better deal with much better quality."

"Placed an order on December 17th delivery was to be December 22nd today is December 26th and still no order I called to say what is going on and now the order can't arrive until possibly January 3rd or fourth well that really sucks don't make promises you can't keep And when you call they are of no help whatsoever"

"Been going here for years and the quality of their products has lessened. Will not be buying their products anymore."

"Don't order from this company unless you want daily phone calls trying to sell you more. I've blocked dozens of their phone numbers and they keep calling from new numbers."