RXO

"Honest Review. My Peloton was supposed to be delivered Tuesday, 12/5 between 3:30PM and 6:30PM. I received an email that it was running late, which was totally fine. I work in logistics, so I understand. An hour after the delivery window had passed, around 7:30PM, I called in for an update. The rep I spoke with from RXO stated she would send a message in to find out where the delivery was at and get an update. Around 8:15PM I called in again, this time I needed to know where the truck was, if it was not about to be at my home within seconds, it needed to be r/s as I have children and could allow a delivery in my home at that time. I asked to speak with a supervisor because this rep couldn't be of assistance either. The "supervisor" I was passed a long to also could not offer any insight. He said he would send a message to see where the truck was. I had let him know at that point, no one would be coming into my home at 8:30PM and needed it r/s. He said that couldn't happen until they returned to the warehouse with my item. I told him that was unacceptable. He then proceed to just say "have a great night", and hung up on me. Terrible customer service. At the end of that day, I still had no idea where an item I paid a hefty amount for was. I reached out to Peloton the next day and when they tried to get me rescheduled with RXO, they were told it would be another week and a half until they would get out to me. Which again, unacceptable. You have my product. You didn't show up when you were scheduled. I should have been placed on the schedule the following day. The only time I was able to get any assistance, was once I wrote a one start review for RXO. I received a phone call almost immediately. They apologized for what had happened and were happy to get me rescheduled within the next day. The situation is unfortunate, as the Senior Specialist I was dealing with, Thomas Wright, was very helpful and very kind. I highly suggest using a better after hours company or only schedule during your normal business hours as you can clearly tell they are not your normal staff and do not care about the customers or your company when you have to call in."

"We were very pleased with the service. The guys called us about a half hour before arriving, carried our big, heavy box, and were polite and helpful."

"Rxo employees did a great job hanging my Samsung Frame TV. They were professional, efficient, and extremely courteous. They gave me a quick tutorial on how to operate the TV and went over different functions. They removed all the garbage when the job was complete. All took under 2 hours."

"Zero stars. Confirmed delivery on Thursday night for Friday refrigerator delivery. Friday afternoon they called to say they were not in fact going to be delivering it today. rescheduling for the following week at their convenience. Costs me a days pay, besides having emptied the old fridge and turning the water off in the house to accommodate new fridge installation, and they couldn’t be bothered to resolve the issue they created. They don’t care that it costs me an additional days pay to now take off work again, and just hope that they actually honor the next delivery date that THEY chose. If you have a choice for your delivery provider, RXO should be your absolute last choice. Their customer service is subpar at best, and they DO NOT CARE about leaving their customers to clean up the messes they create. This is not a professional logistics company, as they told me, they only have 1 truck, so if something happens to that 1 truck, your items aren’t getting delivered. They also apparently only have 1 supervisor who isn’t available to help deal with customer issues that they have caused. customers beware!! Your cousin Bobby’s friend with the pickup truck is probably a better option than RXO."