Igourmet.com 220 Oak Hill Road, Mountain Top, PA 18707

"DO NOT recommend! This service is horrible. I do not recommend especially if ordering as a gift where the timing of delivery is important. I ordered multiple baskets for Christmas on December 3rd. Only one was delivered on time. I even followed up and I was repeatedly told delivery would be before Christmas. I receive an email on December 26 that delivery would be on the 27 or 28. No apology! No explanation! They have lost my business for good."

"Unfortunately zero stars isn't an option. I placed an order on December 16th with express shipping to be here in time for Christmas. They generated a label on December 23rd and assured me it would deliver Saturday December 24th, but didn't bother to actually ship it. FedEx never scanned it. After issuing a complaint demanding a refund or I would dispute the charge, they refunded me and apologized for running my Christmas macaroni and cheese recipe. Thank got they feel bad for being so incompetent they can't ship an order in over a week. Literally use any other site before buying from these people."

"I placed an order on November 24 to be delivered Dec. 16 (they offer delayed delivery). Paid in advance. On the expected day of delivery I still hadn't received a shipping notice. I call and there is only a recording saying all agents are busy and to try the live chat on the website. I try that, no agent is available. I email and get a form response. Back to the live chat. Despite ordering *well* in advance, they "expect" my order will arrive by 12/24 but no guarantee. I ask for a refund. I am told the request needs to be approved and it'll take several business days. Would not recommend given poor service and lack of proactive communication regarding delays."

"You lost a lot of customers this year. Check out your recent reviews - all of the same complaints. Communication would have gone a long way. After literally ZERO communication, your customers received no updates regarding delivery delays until we apparently all had to reach out ourselves to ask where our orders were AFTER the orders were scheduled to be delivered. Absolutely unacceptable. Will be ordering from elsewhere in the future. Pathetic."

"I got a box from my brother and sister-in-law, unfortunately the cheese was expired! Call customer service and you have to leave message waited 24 hours before a response. They did send another box but one of the cheeses is expired!! When dealing with perishable food there needs to be quality control! Would never order from them!"