Norris Hills

"The walls (and floors) are too thin for these apartments, there are water problems every so often, and maintenance takes too long to fix issues. I've ended up having to move out early because all of that would bother the crazy neighbor upstairs. Not to mention, if you decide to leave because you're being harassed by your neighbor, you'll end up owing 2 months of rent to break your lease early. This place is probably not for you."

"Do not move here. Consider any other apartment complex before Norris Hills. They've failed to properly fix a leak that's been going on for 4 YEARS NOW. There is mold growing in my apartment and all they've managed to do is paint over it, but not fix the leak? Their turnover in staff is horrendous. Don't bother submitting request to maintenance bc they'll most likely not get back to you. Now I have to move my daughters bed into my bedroom bc I'm afraid to put her in HER own room. I've been extremely patient and considerate with their maintenance team. Especially, of how much area they may have to cover but I'm not gonna be anymore. The let 4 years go by without properly fixing an issue I've been reporting CONSTANTLY."

"Where to begin. If you have a job and need sleep for work, this is not the place for you. If you have a child and don’t want them around marijuana, this is not the place for you. If you don’t enjoy water damage, this is not the place for you. If you expect a complex to enforce its policies, this is not the place for you. If you LIKE roaches, this IS a the place for you. Basically, make this place your last option. Moving in here was one of the worst decisions I’ve made. I’d like to help you not end up like my family and I."

"Initially I did not have a great experience with Norris Hills 2. However, they hired some stellar individuals over the course of my 12 months. Donald in the leasing office was extremely helpful during a stressful time. His customer service and professionalism never wavered when this old vet went to his office with an issue. If the solution was not readily available, he stood on business and followed up with the answer. Chris and the maintenance team are also stand up individuals. Its not often someone says they look forward to maintenance coming by, this team was great to converse with. During a weekend emergency work order, they were in on a timely fashion to get me by, then returned on Monday to solve and repair the issue. My move in experience, in comparison to the last 6 months and vacating(relocating)has been a night and day difference. Previous reviews may have been justified, however they are not a reflection of the current team in place."

"This place is disgusting. The door has been broke for months and their nails coming out of the piece to the hallway door. I’ve called multiple times to get it fixed and yet it still hasn’t been done. This is a hazard and plenty of people have almost hit theirselves in the face including myself. Now if someone injures themselves, I’ll be sure to take legal action as this has been reported multiple times. Also, the place is disgusting. As you can see in the photos, they don’t keep up with the cleaning and bug infestation in the apartments and hallways. There are so many bugs and spider webs in the hallways. They don’t even keep up with the outside of the apartment. It’s embarrassing to have people come over. I had a maintenance guy tell me he was so shocked to see how clean our apartment was compared to the other tenants. I’ve dealt with roaches and infestation of centipedes. I’ve opened tickets and they just close them with no resolution. I can’t wait until my lease is up. Oh and don’t bother trying to get in contact with anyone because they don’t answer!"