Fitzgerald Chrysler Dodge Jeep RAM Lexington Park 22231 Three Notch Road, Lexington Park, MD 20653

"Very friendly service! Car and all details of sale handled seamlessly. All employees worked very hard to assist me. I am overwhelmed by the vehicle, the sales and maintenance people, and the sales price. I will do business with Fitzgerald whenever possible. Thank you for a enjoyable and straighforward buying experience!"

"Our experience couldn't have been better. The staff was extremely helpful and pleasant. Our salesperson Donna was a pleasure to work with. Mr. Ritter was very upfront and generous with both our trade and pricing. The finance officer was very thorough and friendly, reminding us of incentives we had overlooked. Overall experience was in one word, amazing."

"Top Rate Service at a Fair Price! My experience with this company has been excellent! I had been searching for an auto shop to install a hitch receiver and perform a couple of other services on my 2017 Jeep and didn't quite feel comfortable with those I spoke to, until I reached Jason from parts at Fitzgerald Chrysler Jeep Dodge RAM Lexington Park Service. Although I live nearly 2+ hours away, I made the decision to travel there since I was quite impressed with his knowledge and how helpful he was in his communication with me. I then spoke to Jim from Service and continued to experience the wealth of knowledge that he possesses as he continued to respectfully explain what would be done to my car and why. You can see the comraderie among the staff there as well. Ricardo the upbeat Service Director even gave me a loaner car to get back home while my car was being worked on. Meanwhile, I was kept abreast of the progress every step of the way. When I picked up my vehicle everything we had discussed was done and done well, so I thank the mechanic Lawrence for doing very good work. After getting back home I was pleasantly surprised to receive a courtesy call from Michael in Customer Relations checking on my visit. Needless to say, I am very satisfied with my experience at this establishment and the long drive for me was well worth it! I will certainly patronize this establishment in the future and recommend it for their professionalism, honest communication, concern for their customers, excellent customer service, knowledgeable in their service, and fair pricing."

"Purchased this vehicle from out of state, 2023 Jeep Grand Cherokee Overland. My sales lady Donna provided information although minimal. When asked for photos I was provided their website photos when I wanted additional current photos. I proceeded to put a deposit and purchase the vehicle, for the price listed. My attempt to lower or haggle was met with firm no, it is a set price. 2 days later the vehicle was still listed for sale at a price drop!! After the money (full price ) was sent, via Fed Ex I was advised the vehicle was in the shop with a check engine light. I paid for the transport and upon receiving vehicle off the truck, the engine light was still on!!? In addition, no owner manuals with the vehicle. I was advised to read off the stereo, by their manager?? In addition, all four tire sensors were show bad on start up. I then learned of three codes of malfunctions including the vehicle needed a part however they would not advise what. Afyer speaking with manager "Bill" again I was advised the vehicle was covered under warranty. My response was a 2023 59k vehicle should not need to be in the shop requiring parts with multiple failures, worse yet proactively sold as is! After almost a week in the shop, my wife has yet to drive her vehicle, we.learn it needs a new Catalytic Converter and will be at least another 48 to 72 hours before we know when part is available!! This dealership knowingly sold a bad vehicle. Below are photos of the codes from the sales lady. :FOLLOW UP: As you can see I received a response. After several days, it has been a week since the vehicle has been in the shop. I am now told the catalytic converter is coming from out of the country and there is no indication on when it will arrive, as the order hasnt even been processed!!? She further states that no jeep dealer in the USA that may have this part is willing to ship or spare the part??!!! So a $59,400 2023 Grand Jeep Cherokee Overland sits at the dealer maintenance garage, right after purchase. FOLLOW UP #2: After several phone calls, the vehicle purchase was canceled. My money was returned based on it knowingly being sold with this issue. I purchased same model actually less miles and upgrade trim from another dealer in Florida. Review to follow in that."

"Long time buyers from Fitz starting back in 2013 when I purchased my Ram 3500 from them. Amii Ridgell was my sales associate and looked high and low to find me what I was looking for at a reasonable price. When the time came to look for a vehicle for my daughter and for a replacement vehicle for myself, I reached back out to Amii and she began tracking down options for us to consider. The final two she brought to our attention were both one owner vehicles that had been purchased from them originally and they knew they had been well taken care of and met what we were looking for. They made the entire experience very easy and accommodated our time constraints and other factors to make it easiest on us. Not only did Amii spend a lot of time making sure all our needs were being met, but Mr. Ritter was also very helpful and accommodating to make the experience as painless as possible. I feel we got a great deal on both vehicles and the service after the sale ad follow-up to make sure we are happy with our purchase has been spectacular. 7/27/2023 Update: Recently had service done on two of my vehicles and the Service advisor Jim Doucette and team did an excellent job getting my vehicle taken care of and both came back cleaned up and ready to go. Great Job!"