Preston Autoplex 4313 Preston Road, Hurlock, MD 21643

"In July 2021 i bought a 2014 Ram 1500 5.7 Hemi from the preston autoplex(Preston Mazda), the truck had about 125k miles on it, i paid $30,000 for this truck, November 2021 the truck blows the motor due to MDS issues, March 2021 i get it back (Runs horrible, never got a loaner vehicle) i drove the truck for a couple months AFTER getting the misfire they left fixed by a shop and finding they left two plugs one being on the back of my motor unplugged, in october 2022 the motor preston put it lost compression on cylinder 8, two different shops both told me it was the fault of the block (Used motor) preston put in. it’s been over a year and im still paying for a truck that doesn’t drive, i haven’t seen the truck in months, and it’s taken my credit score down every month. I’ve reached out to preston at least 5-10 times, each time being told i’d be called back or contacted, or something could be worked out, i spent weeks, to months waiting and calling getting no where being told deals could be made just to drive there and be told everything on the phone i was told means nothing. I even was told they would take no responsibility for the motor they installed even with proof the motor they put in was NOT put in correctly and was proven to have had a crack in the block long before i got it miles as of 2023 was 148k less than 25k miles was drive on two separate motors, synthetic oil changes done on time everytime."

"What started out as a “not so good experience” my sales guy, James Ingraham made it all worth it! I was able to purchase my 1st brand new vehicle! A 2023 Ford Escape! If you are in the market for a vehicle, please check him out! Thanks again James for working with us!"

"Terrible management, service and illegally conducts business!!!!!! They sold me a truck with no mufflers. It somehow passed inspection when they ran it through at the time they sold it to me (2 years ago), yet it failed this July due to having no mufflers. The law states it is illegal to sale a vehicle to a consumer without mufflers. Being a single woman with no knowledge of the mechanics of vehicles, I would not have known as I trusted this dealership! They not only illegally sold me this truck but also lied about repairs previously to this incident. I even traded in a paid off (newer) vehicle I had purchased from them to buy this truck as I started a non profit rescue for farm animals (needing a truck). I have had no response from the CEO and told by the current manager it is not their responsibility as he wasn’t the manger at that time. BUT, the former owner of this truck was an employee on site at the facility the day I bought the truck as was his dad who was one of the mangers. So, they could easily verify the former owner altered this truck! I have provided every place that has done typical wear and tear repairs on this truck. They are calling me a liar and getting away with conducting illegal business!!!! BEWARE!!!!!!"

"My salesperson Jacob and his team did an amazing job of answering all my questions and getting me the perfect truck. I live 4 hours away in New Jersey and they delivered the vehicle free of charge very next day!!! This dealership plays no games. Probably only spend 15 minutes of my time getting approved and signing all paperwork over the phone. They even gave me top dollar for my trading. Definitely recommend them"

"Sam was friendly and attentive and we worked everything over the phone and email, 2 days later I picked the car up. F and I was very friendly not pushy at all this was the smoothest transaction I have ever had. Great operation and super staff."