Zimmerman Marine, Inc.

"Poor customer service, late ordering parts, and an inaccurate diagnoses cost me thousands in wasted repairs. Please read the fine print in the customer agreement which leaves only arbitration and or federal court. There is a difference between a parts changer and a mechanic. I also had a horrible experience with Ian and they did lack communication."

"I have an old engine that most places cannot repair because no one knows how. This company took the time to find someone that can help me with my old boat engine, and they won’t even see a penny from it. What outstanding customer service! If they did this for me for free, I’m sure they will give the best of service to everyone."

"Arrogance and poor communication skills is how I would summarize my interaction with Ian. To be fair, I did not do business with Zimmerman and this is not a review on the techs, they very likely are solid. I requested a quote to perform service on my boat which I spent the next couple of weeks having to chase down status. Never once did I receive a call (unlike other local marine shops) nor did I get any responses more than a couple of words. They operate on a "we will get to you when we get you" philosophy and have no interest in earning business since they have a long work queue. I applaud any business that can thrive in these conditions, but you owe it to your customers to let them know if their business isn't a priority versus asking them to complete lengthy intake forms and also request credit card information. My time is valuable and for commoditized services there is a lot of competition in the area; we are not talking about custom fabrication or modifications. Anyhow, I still believe that businesses should treat customers as gold and not as another transaction. Ian lacks essential communication and customer management skills. I found another local shop that has been great to work and do not recommend Zimmerman."

"I’ve used Zimmerman for general maintenance and repairs of my boat (Sea Ray 330). Each time they’ve done a fantastic job. Although I am fortunate that they are located at my marina, if they weren’t, I would not hesitate to travel to them for service. That’s how good they are! Ian and the staff there are professional, courteous and get the job done. I highly recommend them!"

"I wanted to share my overwhelmingly positive experience with Zimmerman Marine at Herrington Harbour North. They are responsive, honest, and do great work at a fair price. They have been doing the routine engine maintenance on my J-30, and over the last couple of years, I have had them do a major fiberglass restoration and a re-power. My 1984 sailboat now looks and runs like it did thirty years ago. Throughout both jobs, Zimmerman kept me informed of the progress, and adjusted to accommodate my schedule. For major and routine marine work, I recommend Zimmerman’s Marine for professional and efficient service."