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Cold Stone Creamery
7702B Richmond Highway, Alexandria, Virginia, United States
About the Cold Stone Creamery
Cold Stone Creamery is a popular ice cream shop located at 7702B Richmond Highway in Alexandria, Virginia. Known for their delicious and customizable creations, Cold Stone offers a unique experience where customers can choose from a variety of ice cream flavors and mix-ins to create their perfect treat. With a fun and lively atmosphere, this store is the perfect place to satisfy your sweet tooth cravings. Whether you're in the mood for a classic cone or a decadent ice cream cake, Cold Stone Creamery has something for everyone. Come visit us and indulge in a scoop of happiness!
Photos of Cold Stone Creamery
7702B Richmond Hwy Suite B, Alexandria, VA 22306, United States
Opening hours of Cold Stone Creamery
Monday:
11:30 - 21:00
Tuesday:
11:30 - 21:00
Wednesday:
11:30 - 21:00
Thursday:
11:30 - 21:00
Friday:
11:30 - 22:00
Saturday:
11:30 - 22:00
Sunday:
11:30 - 21:00
Reviews of Cold Stone Creamery
"Today is the second time that I've been assisted by Gabriela A. She helped me find the proper selection for my mixture. We also had a good conversation. She is very professional and helpful. This is definitely the spot to go if you want good service which seems hard to find now a days. They have a wide variety of choices."
"This coldstone location has lost my business. I was having a pretty bad night and thought to get some coldstone to make it better. I asked for a chocolate ice cream with marshmallows and almonds (rocky road). See the photos to see what I got.... never, have I been to a coldstone that doesn't mix the ingredients into the ice cream. The girl was friendly but just poured the ingredients over the ice cream and handed it to me. It was SO messy to eat. The toppings fell everywhere, so it was as if they weren't even there. $9.98 for a mess and no effort. I'll take my business elsewhere."
"Extremely poor workmanship/customer service from the teenage middle school employees working on June 11th approximately around 11am. I came to this particular Alexandria, Virginia location on a beautiful extremely humid Sunday afternoon with my 2 gorgeous & beautiful nieces (7 & 10 years old) . We walked in and we were instantly not greeted by Maddy and Khue, who were the only employees working at this particular location at the time. I placed a simple Cold Stone order from my car, which I was already in the the parking lot near Noodles and Company off of my phone. I walked in literally right after we placed it because I wanted my nieces to see/watch the process of the ice cream being made to order. Which it was not, because our order was already bagged. I informed the front counter employees about the birthday promo for my nieces birthday which was today (June 11th) and my birthday which was 3 days ago. We are both June babies! The Asian girl with the fake plastic toy jade pendant instantly denied myself and a 7 year old of our Cold Stone BOGO ice cream scoops offer because she had already prepared the ice cream which makes absolute no sense, because we literally just placed the order in the parking lot and walked in right after. She said we had to/were suppose to, place the order in person. Which makes no sense at all because the birthday promo is online linked to my Cold Stone app account. There were no customers at all at the very time and moment, both of the employees were just standing around on their phones doing nothing. They didn’t even attempt to redeem themselves or even try to perform any kind/type of customer service to resolve the issue at all. It’s sad to see a 7 year old little girl get taken advantage of, especially on her special birthday occasion. Honestly the only reason why we even decided to come to Cold Stone was because of the birthday gift promo (which was instantly denied and non existence) Overall Cold Stone prices are way too high and the ingredients, quality and ice cream itself is no where near worth the money. Definitely overrated, which I already knew and was aware of before hand. I just gave them a chance because I wanted my beautiful gorgeous nieces to experience Cold Stone for themselves for the first time especially considering we live literally less than 5 minutes away from this location. This particular corporate chain in Alexandria Virginia location is obviously very poorly managed and lives up to the overrated low/poor quality hype creamery. We placed an order in the parking lot and the ice cream we received was already beyond 75% melted and basically a milk shake in cheap soggy paper cups. We literally ordered,received, and ate our “not Cold” Stone at the Cold Stone outside (@ Noodles & Company because they have actual outdoor seating for their customers/guests.) The only thing cold with Cold Stone, was the human interaction, emotions, and customer service we all received and witnessed on Sunday morning June 11th. Definitely will never be stepping foot into any Cold Stone ever again, yet alone for any fake free ice cream promo or not(which we didn’t even receive anyways and we paid full price.) Quite hilarious that my young little nieces both said and agreed we should have just went to McDonald’s or Roy Rodgers for ice cream. Set aside that they weren’t even aware of costs of purchase and prices. Which was basically 30$ for 3 individual scoops of ice cream (2 were in a cheap paper cup & 1 was in a dusty crusty funny tasting stale old waffle bowl, which we didn’t even eat or enjoyed at all, and ended up throwing away into the trash at the end) Overall very terrible experience/food and Definitely will be going to Baskin Robbins, McDonald’s, Roy Rodgers, or any type of grocery store for ice cream on planet Earth, before ever stepping foot into a Cold Stone ever again. P.s. we didn’t get any whip cream at all. Honestly blame the Cold Stone owners (Donald & Susan) for setting the example and bar so low. Perhaps pay their employees enough to care. And update your freezers."
"very sweet but tasty icecream. staff were polite and service was nice. there are limited seating places inside the shop. plenty of parking places outisde."
"The ice creams were delicious and the girl was great and nice. One thing I disliked is the fact that they don’t give you samples. Come on! Is an ice cream shop…. It’s like going to buy a perfume without smell it first? So, lucky is that we know all flavors already and we have our favorites but for a new customer or somebody trying a new thing is not good at all, I would walk out of an ice cream shop if I can’t taste something o don’t know how it tastes. COVID? Please… old excuse for no giving samples. They are other ways to be safe."
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