Advanced Pediatrics

"I’ve heard great things about this practice, specifically Dr. Smith, however, my one phone interaction that I had with a nurse was very disappointing. My family has just been posted here in the area after being posted overseas, we are only here for 6 weeks for training and then will be sent to another training site. While we are here we need a pediatrician for our daughter for an upcoming well-visit and then just as a resource for emergency or urgent situations. I called the office seeing if they would see our daughter while we are here, and the nurse I spoke to on the phone was less than polite. She barely listened to anything I said and just kept saying over and over “no that’s not something we do, we don’t see patients like that”. At one point she even said “so, what, you’re just going to be here for one month and then you’re going to go back to where you came from? No, we don’t do that”, she even said “You need to call the Health Department”- what? I’m not sure what a building of offices could do. After expressing my frustration she agreed to speak to her supervisor and call me back. However, based on our interaction I doubted that she even heard anything I said and the conversation would be biased based on her understanding of the situation. She called me back today to inform me that “it’s not something we do” and they could not help me. I asked her to please recommend a pediatrician that would be willing to help me and although she sounded frustrated she did give me the names of two offices, which to my disappointment have terrible reviews online and made the decision quite easy that we would not be bringing our daughter to them. I understand that every practice has a procedure they must follow when accepting patients, however, the way I was treated is unacceptable. This area is full of people who are working for the military/government and are frequently moving in and out, we should not be treated like we are less than, or an inconvenience because we are doing the best we can with our situation. We do not choose where we are posted or sent for training or for how long. We work very hard to maintain normalcy for our families and to ensure they are cared for wherever we live. This nurse behaved as if I was the biggest inconvenience and absolutely ridiculous for even suggesting that my daughter be seen, she even said “even if we would take her, we would need all of her records, so it wouldn’t work”. As if I had not anticipated that, to which I informed her that of course they would and that I already had ALL of her WELL maintained records prepared and printed for a provider. She did not even acknowledge that I said that. I am disappointed and frustrated... and back at square one. Please educate your staff on how to talk to people, and what it must be like to start over every time a family is posted somewhere new. We all deserve quality care for our children."

"We like our pediatrician here and will continue to see them, but if you are searching for a new provider/s and basing your decision on the overall practice, hopefully my review is useful. I booked an appointment for a flu shot roughly a week in advance. I was told you can get a vaccine through a "vaccine clinic" or "booking an appointment with a nurse." I chose the later. We arrived for our appointment and waited maybe 20 minutes - I am not sure on the wait and that isn't the issue. While waiting, I asked the front desk if the nurse (for the nurse's visit that I booked and paid for) can check for fluids in my child's lungs - I just wanted a nurse with their medical training to use a stethoscope to listen. Eventually, a nurse comes out and tells me they cannot provide a flu shot because of their computer. Later, they contradict themselves and say it is because they have run out. I ask if they can listen to my child's lungs, as I discussed with the front desk. The nurse says only a provider can do that. I ask what a nurse is if not a provider, and why I can't use my "nurse appointment" for that, instead of the flu shot they have already not provided me with. The nurse leaves and comes back with a manager. The manager explains that there are actually flu shots, but only the billing department can enter them into their computer. She also says that somehow, at this practice, nurses are not providers, and the drive-in clinic is closed. She would be happy to "waive the weekend fee" for me to come back tomorrow and bill me for an consultation to listen for fluid in my child's lungs. In my experience, there wasn't much concern for a patient's time or health - everything came down to being able to bill. If something wouldn't let them bill you, you are out of luck."

"Dr Meyer and her nurse practitioner were extremely patient and kind with my son who was terrified of getting the flu shot. With ample time he was able to mentally ready himself and got the vaccine without any issues. Thank you to the very patient nurse practitioner for staying positive, encouraging and giving him the time he needed."

"Grounded in science and compassion, the care provided by Advanced Pediatrics has been vital in helping our daughters stay healthy. We have received the highest quality of care when dealing with both routine illnesses and a complex medical issue. We are so impressed with the team's rich and diverse medical expertise. This practice is genuinely committed to partnering with your family to address the needs of the whole child and provide parents with the tools they need to raise healthy and well-adjusted kids. Every aspect of Advanced Pediatrics--from appointment scheduling to the office experience and interaction with the patients--is family centered. We feel lucky to have found this practice."

"This group pediatric practice is amazing. We have been going there since my son was born. He is 14 now. They are little too far for us but we love and trust them so much that would not change them. My son’s first pediatric doctor, first nurse, first doctor visit and so many more precious memories are attached to this place. They are always attentive, always professional and always caring."