Verizon 1020 East Main Street, Purcellville, VA 20132

"Store was closed during regular business hours (Saturday just past noon). There was no note or anything explaining the closure."

"On the plus side, getting my new iphone was easy and faster than going to the Apple Store. On the negative side, I'm disappointed in how they handled (or refused to handle) a problem I encountered with the "screen guard" they sold me for $40. ONE WEEK after they installed the screen guard on the phone, it cracked. When I took it back to the store, they said it had a lifetime warranty, but did I register the product with the manufacturer of the screen guard? No? Well then, there's nothing we can do for you. Wait- what? Why not reach behind you, grab a new one off the shelf, and install it for me, and say "sorry for the inconvenience". The attitude of the guy in the store bordered on combative. The woman in the store seemed intimidated by the guy, she's the one I bought the phone from. It was an awful vibe, and I left because it seemed like the guy was more interested in arguing than helping. The Apple Store isn't convenient, but they NEVER would have let me leave disappointed. It's a shame."

"Avoid the Russell Cellular Verizon Store in Purcellville Worst service, most obnoxious sales person (John/Josh?) I have ever met in a retail establishment. In addition, when I called earlier to order a phone, and come pick it up, I was lied to by the woman who answered their phone. She said they had the model and color I wanted in stock. Based on that, I went to store to make the purchase. They did not have it, and the sales guy seemed to just want to argue with whatever I asked for or said. I got the hell out. He and the woman on the phone, wherever she was, Cassandra, should be fired."

"Infinity and Josh were extremely helpful and patient with my Aunt during her recent visit to this store. They were able to answer any questions she had while transfering all her contacts/photos etc. They even came out to her truck to setup the bluetooth! Wonderful costumer service highly recommend this store and their associates!"