Sterner's Company (now PowerPro Equipment)

"Power Pro equipment was awesome! Andy ,the service manager was great to work with. When I dropped off my power washer,he said 4 weeks, got it back to me in less than 2wks. Thanks definitely would recommend power pro in Quakertown to anyone."

"Just recently purchased an Ariens snow blower from Sterners. Not only was their price less than several other competitors, but they were very knowledgeable about what I needed for my size job. And they were absolutely correct. I'm in the market to replace one of my chain saws. I'll be going to Sterners to most likely make that happen. Wish I would have found this place years ago. Thanks Sterners! Made that chainsaw purchase. Great price and awesome saw!"

"I had gone there a few times for parts, and once to have a tire repaired. The tire repair went okay. The one who did the repair was nice and they did a good job with the tire, no issues since, hence the two stars instead of just one. However, the parts area is a different story. The person working there is at the very least not very pleasant and when working with customers, one would think you'd want to make them feel as if their business is appreciated. My final straw was recently when I asked if they had some gaskets in stock and was told the numbers I had weren't the right ones, okay fine, no big deal, so next day, I found the correct numbers and when I went there, I was told I was supposed to have called ahead, was not told this during the phone call, (this is the same parts person btw), he then said hold on for which I thought he was going to let me inside so that I could give him the number to check if they had said gaskets. When he opened the door, I thought I was to come in as well, and when I asked am I to follow you in, he very rudely said 'no', and with that, I turned right round, got in my truck and left. Will never go back there again, shame too as they're so close, but if it's one thing I will not stand for as a customer, it's rudeness."

"I really wanted to like this place, but the last few times have really left me empty handed. I went in looking for a model spark plug for an Ariens snowblower. I brought the spark plug but they didn't have the same model. I was able to purchase the spark plug online and have it delivered. Another time we had brought in our Husqvarna trimmer because the machine wouldn't stay running and would bog down when given throttle. After a couple of days left to be repaired we received a phone call from one of the techs at Sterner's letting us know that the machine could not be repaired because they couldn't get the parts needed and suggested to purchase a new machine. Again, we were able to purchase a new carburetor online, replace it ourselves which fixed the problem. It is quite disappointing when parts can be easily obtained through Sterner's competition and that their technicians can't easily diagnose equipment brought in for service. They are very busy and are willing to help depending on who waits on you, but the level of service with providing you with the parts you need and fixing the problem the first time leaves a lot to be desired."

"I was surprised to read some of the reviews for Sterners. I bought a 50 HP Mahindra tractor here in 2015 and it was to say the least a very pleasant experience. There was a problem with the tractor but Ryan was very accommodating in getting it fixed. They are a busy place and you can't always get someone to drop everything and focus only on you. I have had to wait sometimes but there were other people there before me. I am most impressed by how they remember who I am and generally know what type of products and services I look for. They are friendly and considerate. They serve a niche and I for one am happy that they are there when I need something they have. That is all."