Alaska Company Inc. 3504 Birney Avenue, Moosic, PA 18507

"After waiting a year for service (calling off and on) finally got a service tech to the home. Dalton is excellent. Knows the product and provides great education on the use and safety of the furnace. The 4 is only because of the wait, but the service tech is excellent. He is a "5"."

"Possibly the most unprofessional company I have ever dealt with. Their customer service sucks and their attitude is even worse. Won't respond to text, email, or phone calls. Can't meet a schedule to save their lives. Gave them one star only because no stars wasn't an option. Avoid them like the plague because that is how they will treat you."

"Please do not spend your money here! We bought a two sided fireplace for our lake house. A few months ago, the glass EXPLODED and noone was hurt. Alaska attempted 3 times to fix and/or address but each time, made excuses about obsolete models, couldn’t get parts etc. etc but promised to replace it. We heard many excuses but over a year later, we had no replacement, fix, or answer, and had to find another company to service our fireplace. We are thoroughly disappointed in this company and would not recommend."

"Always a great place to do business. Super nice people and always have the parts I'm looking for and much cheaper than ebay! Shop local 1st!"

"A one star review is too generous. I called a few days prior to heading down to ask if I could just come in to get a new glass piece for my coal stove's door. The man who answered me said absolutely. I told him that it was not a newer model but rather one of the old ones, he said that's not a problem all I have to do was bring in the measurements and I would be able to get the new piece. He asked if the glass had the decorative logo printed on it, to which I said no. Again he said that would be no problem just come down to the store and they would get the new piece and send me on my way. So I get to the store and am told that no they would have to send away to the warehouse down in Bloomsburg for the glass and that it would take about a week. I dealt with the owner, who she was very rude to me, almost as if I was burdening her by trying to buy something from the company. She also tried to originally make it seem like there was no way someone would've told me to just come down to the store for the glass I had needed. When I proposed a second solution she again was rude in responding why it couldn't work. Very unhelpful people and I do not look forward to the next time I have to do business with them."