Northline Express, Inc.

"After searching long and in depth, I decided on the Matte Black Arts and Crafts tool set. It arrived quicker than expected and well in time for wrapping for Christmas. My son and daughter in law love them and have been especially appreciative since a freak winter storm left them without power for days after Christmas and they kept their house bearable with their fireplace."

"The ordering and shipping process was fast and easy. The product itself does not perform as expected. Our room is 17x12 that our fireplace is in and doesn’t heat the room. The blower motor is also loud. You cannot know these things until you actually use the blower and then you cannot return it."

"Very useful website with the parts calculator. My only issue was when I ordered it stated that one part was not in stock. I figured no problem, I would be able to find that part elsewhere. I finished ordering the rest of the parts (this was on Saturday). Monday I receive an email stating that several other items were not in stock and would be shipped at a later date. I don't know where the confusion occurred be it OS or bad inventory. I was able to install what was shipped initially and had to buy a part elsewhere that was of a different brand to get me by until the original part shows up. I received confirmation of my missing parts being shipped the other night and should receive them around the time they estimated. All in all a good experience. Just even more expensive when you have to buy an extra part to get by until the order is fulfilled."

"I've ordered from Northline Express a couple of times now and have been very happy with both purchases. The firewood rack cover is very good quality - so much thicker and stronger than other covers I have seen. Good company to do business with."

"Ordered item without being told what carrier would be delivering. After receiving shipping notice and seeing it was USPS doing delivery, I knew the package would not be delivered to my home address as they do not deliver to me. The item was quickly marked as "undeliverable, return to sender" in the tracking system. It took 2 emails and a phone call to have a refund processed. Finally when the refund was processed, I was charged a $15 restocking fee. Essentially it cost me $15 for a product I never even received. The seller's solution was to contact the post office as if they would somehow give me the money. I will not be ordering any further stove parts from this company!"