Matus Windows 367 North Easton Road, Glenside, PA 19038

"Very disappointing experience. I purchased two Marvin windows through Matus Windows. The workmanship was shoddy. See attached pictures of the sloppy caulking and poor joints. After receiving them, I called the store to speak to my salesman and was rudely chastised for calling “at closing time”. The windows were ordered again with the request that they not have visible mounting holes on the inside of the frame. John, my salesman told me that this request could be accommodated and to expect the windows in 3 weeks. 5 Weeks later the windows arrive WITH 7 holes drilled in the frame. At no time was I told that this request could not be accommodated. I would have cancelled my order and ordered from someone else. I thought I was dealing with a premium window manufacturer and a high quality distributor. I found neither to be true. Go elsewhere. Response to owner: #1- I did not SPECIFICALLY request 7 large holes be drilled in the frame of a stationary window. I could easily have drilled much less conspicuous holes so that they were not visible after install. #2- You told me that the replacement ones would be made WITHOUT mounting holes. Upon hearing from Marvin that this wasn't possible, you never relayed that information to me. #3- When I asked you if I should accept the windows with sloppy caulking- you told me that Marvin wanted to re-make the windows and the process would be expedited. I didn't request that the windows be re-made. I agreed when that was the only option presented to me. #4- Yes, these are the pictures of the original windows. You proved my point that I was trying to make. If you buy Marvin windows through Matus, you should expect a sloppy product that THE CUSTOMER is expected to clean up and make ready for install. If you choose to return them, be prepared to wait at least 5 weeks for a replacement. #5- Conclusion- If you buy windows from Matus, make sure you factor time to either scrape and clean caulk off of brand new windows or wait 5 weeks (12 weeks total from order date) for them to be remade."

"The Matus team was great to work with. The windows were provided on time as agreed. The installation was done well. When I had concerns, the Matus team was quick to address them. Prior to completing the work, the installers walked me through and addressed any items I brought up (example: a request to touch up some caulking). When I had a concern after they left, they promptly returned and addressed it. Part of the reason I went with Matus was their reputation for service. I was not disappointed and would use them again."

"I had an odd experience with Matus. I called to set up an estimate to purchase 9 ProVia windows and have them installed. My information was passed on to an estimator to schedule an in-home estimate. The estimator called the same day to tell me that they aren't scheduling any new estimates because they are too busy. I tried to clarify when they would be scheduling new estimates. The estimator cut me off to reiterate that they aren't scheduling new estimates. Either the company communication is exceptionally poor (the receptionist did not seem aware of any hold on new estimates) or the estimator was being dishonest with me."

"Bought a single new construction window when remodeling from Matus Windows a couple of years ago. Had them quote for full house replacement and they were competitive. Since I was happy with my original purchase I went with them for the replacements and I am glad I did. Windows are great and the installation was even better. They are a well oiled machine... fast, efficient and very thorough. In and out in less than a day to install 20 windows and when they were done you didn't know they had been here - other than having new windows. Very careful and cleaned up extremely well. Great job!"

"Absolutely fantastic service and quality from Matus Windows! We had a wonderful experience from the time we walked into the showroom to brainstorm ideas for our front window to the installation! The installers were great and left the room spotless when they removed the old window and installed the new one! Highly recommend them and will be referring them to everyone that needs a window replaced!"