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Baldwin Hardware
Reading, Pennsylvania, United States
About the Baldwin Hardware
Baldwin Hardware is a renowned hardware store located in Reading, Pennsylvania, United States. With a wide range of high-quality hardware products, Baldwin Hardware is a one-stop shop for all your home improvement needs. From door handles and knobs to cabinet hardware and accessories, Baldwin Hardware offers top-notch products that are both stylish and durable. Whether you are a DIY enthusiast or a professional contractor, you can trust Baldwin Hardware to provide you with the tools and materials you need to complete your projects with ease. Visit Baldwin Hardware today and experience exceptional customer service and expert advice from our knowledgeable staff.
1 Meridian Boulevard #1A02, Reading, PA 19610, United States
Opening hours of Baldwin Hardware
Monday:
08:00 - 18:00
Tuesday:
08:00 - 18:00
Wednesday:
08:00 - 18:00
Thursday:
08:00 - 18:00
Friday:
08:00 - 18:00
Saturday:
09:00 - 17:00
Sunday:
Day off
Reviews of Baldwin Hardware
"We highly recommend this company. The service was professional, helpful, efficient and friendly. The shipping was quick and all items were properly packaged and labeled. The follow up service was equally helpful. We are extremely happy with the quality of the items received. Baldwin Hardware Direct made the purchasing process easy and enjoyable while restoring a hundred year old house. Thank you to the entire team!"
"I had a less than stellar sales experience and suspect there are more customer-centric retailers out there. They took 3-4 months to fulfill a $2.5K order and when several components had to be returned within 30-days of the order being delivered fully they enforced a re-stocking fee for components delivered in the first batch. The entirety could not be installed until delivered in full. It seems short-sighted. I now have to dispute the charge with my credit card. I had an outstanding quote for another $2K order. Customer communications had to be pulled from the seller during the entire experience: original order, partial fulfillment, back orders, remaining fulfillment and return."
"We have had our Baldwin front door hardware since 2009. Whenever we had any mechanical issues or needed parts, it was covered under their warranty and the response to our issues were quick and correct. However, since August 3rd, 2020, when we contacted them by email, we have had nothing but excuses. We still don't have a front door doorknob. Their customer support is terrible and incompetent."
"Spent a good deal of cash with this company years ago, but when I needed support from their warranty department, they showed me that they could not have cared any less about me. I called three times to speak with someone in their warranty department about a lifetime finish issue on the tissue holder that we purchased from them. I was told that I needed to speak with Gary about my warranty issue, but he was away on vacation. I called back the next week and left him a voicemail, which he never responded to. I called the third time to ask for Gary and they said he was in a meeting. I left the representative all of my contact information, and he did not return my call. They will not take care of you after the sale, so find somewhere else to buy your hardware. To make matters even worse, I learned that they don't manufacture any of their hardware here in the U.S. anymore!"
"We have had 3 doors and 3 deadbolts for over 20 years - the brass is still beautiful. One deadbolt stopped working and I contacted customer service. They had me send my contact info and pictures of the broken part. In a week I had the correct replacement part. I am impressed with their friendly and efficient service."
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