Stevens Carpet One

"Great experience from start to finish! Everyone was nice and helpful in the store and in our home! The installers were fast and efficient and they did a wonderful job! We are so happy with our new carpet! Definitely recommend and would use again in the future!"

"When I make a mistake, I own up to it. I decided to recheck my phone to see if there were any blocked calls and I was able to retrieve a blocked call / voice message from August 12th at 1003 am from Terry Stevens advising he'd not been unable to find hardwood that matched our Library floor and we could come back to the Store and look at samples but unfortunately they don't have any at this time that are a good match. My sincere apologies to Mr. Stevens and the female employee who did NOT lie when she said "we tried contacting you." So the communication error was on my phone, which I am at a loss to explain why it blocked a call since I had added the Stores number to my contacts list. I also intend to apologize in person to the female employee. 6-weeks ago we stopped at the Store, explained we were interested in obtaining 2-estimates, one for the cost of installing hardwood flooring and one if we decided to have carpeting installed instead of hardwood. I explained we were just starting to get estimates and wanted to compare estimates from several businesses. The female employee told us Terry Stevens would need to come to our home to take accurate measurements and provide the estimate and an appointment was set up for the following week. I'm not sure if the problems we later experienced were because of this female employee or Mr. Stevens, as other reviews were 4-5 Stars; which is the main reason we stopped at their store. Mr. Stevens showed up as scheduled, was very nice, very professional and seemed very knowledgeable. Measured all the rooms we were considering, took a few pictures of the existing hardwood flooring in our Library as the ends of the boards have a small bevel and he advised he wanted to see if he could find hardwood to match it. He explained his estimates would include quarter round molding, labor, removal / disposal of existing carpeting, etc. I advised his company was the first one we had contacted as we try our best to do business locally and were early in the process, so it wasn't like we needed the work done immediately. After 7-days I called the Geistown location, spoke with this same female employee, told her we hadn't heard anything yet from Terry and that I wanted to make sure if he called and I was unable to answer my phone, that he would leave a voice message. She assured me he would leave a message. About 2-weeks ago I called the Geistown location again, spoke with this same female employee; told her we still hadn't heard from Terry and asked if she could tell us what the status of our estimate was. She told me "he called and spoke with your wife and told her for you to call him." I told her my wife is sitting right beside me and confirmed Terry never called her, so I don't know who he spoke with, but it wasn't my Wife. I might add that we never gave them my wife's phone number, only mine. She said she'd leave Terry a note. Today I drove down to the Geistown location and spoke with this same female employee. I told her in a very firm, but polite voice that I'd like to know what was going on that it's been 6 weeks and we've not been contacted about anything. She said Terry wasn't there and she'd leave him a note. I told her it's ridiculous that a company in business as long as Stevens would take this long to get us an estimate and asked her to remove our name and number from their records and we would go elsewhere since they have never attempted to contact me and I've had to be the one calling them for updates. She then lied and said "we have tried contacting you." As I started to leave I said I'd be leaving a review to reflect the poor service we had received and she told me "you can leave now!" I turned around and asked her why she was being so defensive when she and Stevens Carpet One were at fault for failing to follow up as promised; and then told her have a good night and walked out."

"We have used Stevens 2 times in the last few years, both at our house and for a rental we are preparing to sell. The service at the store when selecting the flooring is excellent and they are helpful. Communication is great (a rare thing with contractors) and they show up and do what is scheduled on time. Work was also top notch and I like that the pricing includes everything. They also did a great job removing old carpet and left the place clean with no scraps laying around etc. If you are looking for new flooring, these guys should be at the top of your list"

"After waiting 6 weeks for Lowe's to show up at my house with half the carpet I needed/ wrong carpet, I went to Steve's. The manager was over the top helpful and had someone at my house the next day. It was installed today and I'm very pleased with the results! I definitely recommend them!"

"Highly recommended! Picking out carpet was a pleasant experience, and Justin and Bob were professional and finished ahead of schedule with their installation. Price was competitive and included EVERYTHING - carpet, padding, installation, moving furniture, hauling away the old carpet and padding, etc. Business was a pleasure to work with and I will definitely use them again for any future flooring needs."