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Direct Tools Factory Outlet
2200 Tanger Boulevard, Washington, Pennsylvania, United States
About the Direct Tools Factory Outlet
Direct Tools Factory Outlet is a store located at 2200 Tanger Boulevard in Washington, Pennsylvania. This outlet offers a wide selection of power tools, outdoor equipment, and accessories at discounted prices. Customers can find top brands and quality products for all their DIY and home improvement needs. With knowledgeable staff and a convenient location, Direct Tools Factory Outlet is the go-to destination for anyone looking for affordable tools and equipment.
Photos of Direct Tools Factory Outlet
2200 Tanger Blvd Suite 728, Washington, PA 15301, United States
Opening hours of Direct Tools Factory Outlet
Monday:
10:00 - 20:00
Tuesday:
10:00 - 20:00
Wednesday:
10:00 - 20:00
Thursday:
10:00 - 20:00
Friday:
10:00 - 20:00
Saturday:
10:00 - 20:00
Sunday:
10:00 - 19:00
Reviews of Direct Tools Factory Outlet
"Great items and prices if you are purchasing. However, they go above and beyond to make things extremely difficult when you need to return items. I've been calling everyday for a very long to confirm my refund amount and every time I call there is yet another excuse/mistake to delay my refund (which will very likely NOT be what I was promised). The true integrity of a company is displayed when there is an issue to be resolved. For this, Direct tools gets a FAIL."
"I placed an online order on Dec 12th. One item was delivered fairly quick. Didn't get an email with tracking, so I didn't know it was coming. I wrote an email letting them know I didn't get the second item on Saturday. Got no response by Monday morning (Dec 18th), so I called. The guy on the phone told me he could see only one item was shipped, but I needed to send a photo of the item I received then call back. If i did all that, it would be shipped out that same day in time for Christmas. Sent the photo and called back. I was told that they didn't have the email after 10 minutes but was told again that it will all be taken care of that night. Got an email around 5:30 (Monday) regarding the photo asking what item I didn't receive. I literally sent a photo of the item I got. So I emailed back with the item name I didn't recieve. Got a response to that email the following day at 4:30 in the afternoon saying that it should be shipped soon. On Wednesday and I called back because I still have no shipping information. The women told me that it still hasn't been shipped and that it would take 7 to 10 business days to receive the item. Definitely not by Christmas like the two men told me Monday. She offered no compensation for the inconvenience that this has caused me and just said sorry it won't be on time. It is now Dec 24th and still haven't received any information on shipping, so I will be having to call again the 26th. This experience makes me never want to order online from them again. I'll just pay the extra to get the items from Home Depot to avoid this hassel. Tried to call the 26th, office was closed. Tired again today (28th), was told to wait 10 business days to see if I get the item. If I don't then I can call back to ask about an update. Got an email today (Jan 3rd) saying I'll get a refund for the item. Called and was on for a total of 31 minutes where I was told nothing could be done because they ran out of stock. They didn't offer to help in any way, try to reimburse for shipping, or offer any other compensation for their failure to ship it went it was ordered and they had it in stock. They had no empathy for screwing me over with this missing item (which was a Christmas present)."
"Store is kept organized and easy to browse. Staff is knowledgeable and friendly. Recommended to do your own research on how to get the best deals here but when they do have a sale, it can’t be beat for pricing on their house brands (mostly ryobi - some hart, ridgid, Milwaukee)"
"Employees are always very helpful. Good prices on tools."
"I made a purchase at the Grove City Pa location Bill was very helpful and was the reason why I purchased. I realized 3 days later this was the wrong tool. I Returned the tool for an exchange. I stood at the counter for 45 minutes waiting for the assistant manager “Christian “ try and figure out how to process the exchange. I requested some consideration for my time spent waiting for a routine transaction (discount or something). Christian expressed that he was sorry but had no ability to offer any complementary concessions for my wasted time. Needless to say this did not lead to a good experience. As my family waited in the car for almost an hour waiting on a simple exchange."
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