H&R Block 4009 Market Street, Philadelphia, PA 19104

"Very helpful friendly professional what they do."

"I have had the worst experience at his place ever. I came in to file my taxes for the past two years, and they gave me a bunch of paperwork stating that they had filled my taxes. I filed them back in March, and it's June now. I still don't have my refund. I called them today, and someone in the customer service department told me that she couldn't see a record of me in the system. They never filed my taxes and took my money for the filing fees. I paid these people, and they never filed my taxes. How incompetent one has to be to do such a thing. I will not recommend them to anyone. Honestly, go somewhere else or, if you can, learn to do it yourself. These people and especially Peggy, are not reliable at all. I even talked to Katherine Howard, the manager, at the beginning since I was having issues with Peggy delaying my taxes. Even after her supervision, I still don't have my return, and they lied to me by saying that they had filed them. So unprofessional and incompetent. I've never left a bad review for anyone in my life, but I had to for them. Please, save your time and money by not doing business with them."

"The staff was unprofessional and told me after waiting they should have left an hour ago...my problem? They rescheduled me for today at 3 got a call at 12:30 trying to reschedule me and sent a text saying appointment at 4. 13 thumbs down"

"Peggy Haden at H and R Block has done my taxes for the past two years. She is always extremely friendly and helpful. I would recommend her tax preparation services to anyone."

"I scheduled an appointment with them for 5 PM, at 5:20 the lady comes out and asks "if it would be okay" for me to be a drop off, which means I'd leave my documents with her and she'd "call me later." I felt they wasted my time. So I considered leaving and going somewhere else (they did not offer to call any other branches.) The office staff basically forced me to leave my documents and pushed me by rushing me to fill out the drop off forms. I overheard the lady saying "I need my clients" which basically means she wanted my money and didn't care how she inconvenienced me to get it. I felt I was pushed around by the staff."