Berks Tax & Business Services

"My husband and I came to Berks Tax & Business Services because it was recommended. We didn’t feel that our return would be too complicated; however, we had nothing but issues the entire process. After coming in February and meeting with one of their employees, we later learned that she apparently didn’t complete some of our information initially correctly. Looking back, she did seem very confused during our meeting, but had reassured us that everything was fine. We didn’t find out until weeks later of course when we got notice from the government, that there were issues. After trying to contact Berks Tax several times, we finally heard back from the woman who had filed for us and she told us to call the state tax department ourselves to figure it out. After that, the owner (finally) stepped in after weeks of my husband trying to call and get it handled because there were issues that continued at every step after that. The owner continued inconsistently communicating on the process and we couldn’t get a clear answer from him on what was being done. At a certain point, my husband could never get ahold of him, because he was either out of the office or not available/returning his calls. After months of going through this and my husband not hearing back, I stepped in and started contacting the owner as well when finally we started receiving communication (he never would return my husbands calls). We filed an adjustment after that point and yet again there were mistakes and issues not caught during that process, creating more problems and delays. It made me realize that he probably never really looked into why these problems started in the beginning, because the issue that ended up being the problem could have easily been solved by actually reading our information/file that we had submitted. After receiving a third adjustment, I ended up handling most of the issues in the end because he proved time and time again to be very difficult to do business with and couldn’t seem to get the process right. That was August when I finally got it handled. I would like to reiterate and highlight the fact that this took from February - August to figure out. Overall, it was very frustrating to say the least and I would not recommend this business."

"I have had my taxes prepared in excess of 10 yrs by Berks Tax and Business Service. I have been received in a professional friendly atmosphere and given undivided attention. There is a wide range of appointment scheduling to meet time constraint need of the customer.Taxes are processed promptly and accurately.It is a pleasure to do business."

"This is the only accounting company I have used that went the extra mile to get my books in order and see to it that I got the best tax advise and a large tax refund to boot. They have a modern approach to business and their pricing is very reasonable. I highly recommend them. Gary Friedman The Country French Collection Adamstown, Pa."

"We used berks tax and business for the first and last time for our 2013 tax return. We only used them because they bought out Buckwalter Accounting in lancaster which had been our previous accountant and as part of the deal, we would not be able to use buckwalters services for 3 years. (buckwalter is still operating as semi retired) They did rushed the return and even after a review missed some items that cost me to battle trying to get my return back. After contacting several times for help i would get no where and they never seemed available to drop off or pick up documents and gave one liners. Very unprofessional in my opinion lazy business. I had enough and made all the calls myself to get situation fixed and my return after 8 months. I will be contacting buckwalter or another firm from now on"

"Anyone know a good local accountant -- I thought I did... I wrote a 5-star review for this business earlier this year after my experience last tax season. I feel I must edit it now after our very different experience this year. Berks Tax & Business Services handled our return very poorly this year. They had a new employee working on our rather complex return. He seemed good at first, but his communication was poor. A few weeks ago, he simply stopped communicating. It took 2 emails and 4 phone messages over 2 weeks to get someone to finally tell us he left the company. When a new preparer took up our file, she asked basic questions that we answered weeks ago. The owner stepped in and said he would personally oversee our file and get it complete no later than Friday or Saturday. Needless to say, that didn't happen. We finally got our return today after another 2 calls -- 6 weeks total. I am tolerant of a businesses and people making mistakes, but what really matters is stepping up after a mistake to regain trust that has been lost. Berks Tax & Business Services did not do that. My concerns were dismissed, and it was clear my business was unimportant. I am quite disappointed -- after the last two years, we thought we had found an accountant for life. Anyone have a recommendation?"