CHOP Primary Care, Doylestown

"Dr. Hentschel was outstanding! She takes time to answer questions and is excellent with kids. She is positive, friendly, and knowledgeable on the most important issues for children. Lisa, the nurse, was outstanding as well. The office staff was professional and friendly. Highest recommendation for CHOP Doylestown!"

"Not what it used to be! My kids have gone there over 16 years. I need a simple form for her permit and they charge for it and it takes a business week to complete! I work in the Healthcare field and we would never! It's hard to get an appointment or anyone on the phone. They seemed to have gotten too big for their own good. It's sad."

"I had good experiences here until recently. My son had an allergic reaction to his eczema lotion so I brought him in. Dr. Hentschel told me it definitely wasn't an allergic reaction and his lotion was safe. We tried his lotion again and he had an even worse reaction. This isn't my first bad experience with this doctor ...just the most recent and most serious."

"I had a terrible experience at this location due to staff negligence. My toddler had a skin rash and I took her to see her pediatrician. However, due to the high volume of sick patients we ended up seeing a nurse. She totally disregarded the rash and sent us home without any medication. A couple of days latter the rash turned into a couple blisters and I took my daughter back to the doctor… we were seen by the same nurse and once again, nothing was done about the clearly infected blister my kid had at that point. I was told it was a tough case of “hands, feet, mouth” and to just let the infection run its course. My daughter was in pain, she had a fever constantly and we were not sleeping due to how uncomfortable she was but even though I insisted that she should give us antibiotics she did not. A couple days after that, I just could not keep waiting for the infection to heal since it had clearly worsened and I went back to CHOP but this time I demanded to see a doctor. Once she saw the infected blister she was clearly shocked that I was sent home twice without any treatment. The infection was really bad, she seemed very scared and she sent us to the children’s ER in KOP immediately. This was an ABSOLUTELY HORRIBLE EXPERIENCE for us, my daughter could have been okay if the nurse gave her antibiotics as soon as the blisters appeared. All I got from CHOP was an unacceptable apology for not handling my daughter’s case correctly. This was such a scary and expensive situation that could have been avoided if we had received the right attention and medication."

"We still go here because there aren’t many options but trying to reach someone is excruciating. When you try to reach the front desk you are on hold for 20 minutes only to be told when someone answers that you need to speak to a nurse and the nurse will call you back. Hours later someone calls you back and tells you there aren’t any sick appointments left and you have to call the next day for a same day sick appointment and do the same thing all over again. Once you get an appointment, the nurses and doctors are great but the hassle to talk to a person and make an appointment is maddening. The office needs to fix this immediately—it is simply unacceptable for a medical facility."