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Expert Shoe and Luggage Repair (Orthopedic Lab)
3808 Northampton Street Northwest, Washington, District of Columbia, United States
About the Expert Shoe and Luggage Repair (Orthopedic Lab)
Expert Shoe and Luggage Repair (Orthopedic Lab) is a renowned institution located in Washington, D.C. specializing in providing top-notch repair services for shoes and luggage. In addition to their repair services, they also offer orthopedic solutions to ensure maximum comfort and support for their customers. With a commitment to quality craftsmanship and customer satisfaction, Expert Shoe and Luggage Repair (Orthopedic Lab) is a trusted destination for those seeking expert care for their footwear and luggage needs. Visit them at 3808 Northampton Street Northwest for all your repair and orthopedic needs.
Photos of Expert Shoe and Luggage Repair (Orthopedic Lab)
3808 Northampton St NW, Washington, DC 20015, United States
Opening hours of Expert Shoe and Luggage Repair (Orthopedic Lab)
Monday:
08:00 - 17:00
Tuesday:
08:00 - 17:00
Wednesday:
08:00 - 17:00
Thursday:
08:00 - 17:00
Friday:
08:00 - 17:00
Saturday:
08:00 - 17:00
Sunday:
Closed
Reviews of Expert Shoe and Luggage Repair (Orthopedic Lab)
"I requested a price for shoe repair and instead got an unrequested and overpriced shoe shine (for shoes I was considering throwing out). The woman at the register was rude to me as well as someone on the phone and made no attempts to communicate until AFTER making assumptions. She said three words to me before taking my shoes and answering the phone. They have a decent selection of insoles for sale and the shine itself was decent, but the service was horrible. Consider greeting your clients and using full sentences instead of trying to be speedy and maybe you will actually get the next person's repeat business. I won't be returning."
"I had my motorcycle boots resoled. The shop was courteous, reasonably priced, completed the work earlier then expected, and a pleasure to work with. That said, the craftsmanship is also excellent and they even threw in a shine. Thank you very much!"
"They fixed an old pair of leather boots that had dead rubber soles this week. The boots came out BEAUTIFUL and in the newest trend with the big treads. Better than the original soles!!! I was absolutely thrilled and impressed! The repair was worth every penny. Tina is the agent at the desk and she is terrific! Expert knows what they are doing. Thank you!!! I.Geller"
"I took my vintage Christian Dior bag here for a minor repair and it was a disaster. The velcro securing strip had come unstuck from the leather. Instead of gluing it back on, the shop put in new rows of stitches through the leather, which showed on the outside of the bag. There had never been stitches there before and the leatherwork was ruined. A professional leather restorer since has confirmed that the sewn leather cannot be repaired or replaced, and that this damage is permanent. I noted in previous reviews that other high value bags (LV, Gucci) had been treated well at the store. I find it really hard to believe that a professional leatherworker who had dealt with these kinds of bags before looked at a gluey velcro strip and decided to put 40 new (and uneven) stitches into the previously unstitched leather of a Christian Dior bag. I was present at the front of the shop while the work was done and could have answered any questions if they had any concerns or queries about it. If I had been asked if I wanted my bag stitched, I would have said no. The representatives in the shop were not helpful and became very aggressive when I explained the damage they had done. They made conflicting claims: the shop assistant said that if we had asked for it to be glued, they would have glued it (we did ask) but then the owner said that they do not glue leather. So why didn't they tell me that before they ruined the bag? They didn't apologize, filmed me as I spoke to the shop owner and did not offer a refund. We had to go back into the shop a third time to ask for our money back. They refused to pay for the handbag restoration. This is a really special bag that took years of searching to find, was shipped from Europe and expensive. I am very, very disappointed and upset. My advice is to not take to this shop any item of value for repair. They are not the experts they claim to be."
"I never once said or acted like a loved the job done to this purse. After receiving the item back with pure disappointment with it being very crooked at the top and uneven I had no choice but to except the work that had been done to it nothing could be changed at that point. When I Initially brought the damaged purse to you guys the owner was demanding and slightly aggressive upon my request. The woman in there was very helpful and was the only reason I went ahead and did business with you all. Never again. And I would never recommend it to anyone else. I’d like to have a refund and you all can keep this purse because it looked better ripped up and broken then how it looks now. There also some sort of oil stains on the back of the purse referenced in the 3rd photo attached."
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