Charlotte Hall Metal and Scrap

"The man I spoke with, put me on hold for 15 minutes to go walk out and look at a vehicle, and when I asked what the hood looked like, he barked at me and said I didn’t ask about the hood only the bumper when I clearly did at the beginning of our conversation. I then asked if he could send me a picture. He then barked back at me and said a sharp NO!. This is not the way you talk to your customers, very disappointed in the customer service. I will never be giving them my business again. Lesson learned. Hopefully, in the future, they can speak a little kinder. And go the extra inch to send a picture to somebody that lives over an hour away."

"Horrible service. Guy that was working there gave me a price for the things i wanted to get, but the price was high. I asked if i could remove one of the item to see what the price would be and he told me he is not going to do this with me. He said “you can buy everything you pulled or you can get the hell out of here.” There was also yellow jackets swarming me the whole time i was pulling the parts. I would recommend any junk yard but this one."

"Jessica was awesome handling the scales. This was my 1st time ever doing business here. Great customer service."

"I like how small it is, but so far my interaction with the same guy on weekend there has been awful. Doesn't bargain at all and gets mad when you walk away from his price demand. Not at all the way to conduct a business...at a junkyard...where the customer pulls the part SMH. Literally threw the part away and wouldn't allow me to buy it because he'd rather sell at his price. Oh well."

"Good luck finding anything. Filthy, disorganized, cars are haphazardly placed. I've been a mechanic for years, and have gone to dozens of junk yards; nothing compares to this level of filth and chaos in this yard. No inventory system. If you manage to find the car advertised, it will likely be boxed in by other cars right against it, or more likely, under several other cars, making it impossible to pull anything from it. There was literal human excrement behind a couple cars, a lake of used motor oil, and just general garbage everywhere. In my case, I had to climb over a precarious stack of cars to get to the one I saw advertised (looking perfectly accessible in the pictures) only to find it pinned against a civic and a taxi, stacked on a pile of shap metal debris, making to impossible to get any of the parts I traveled nearly 200 miles to pull. I genuinely don't understand how this is open to the public. That being said, the staff was very friendly, and willing to help, they just didn't know how. It seems to me like they are in over their heads, and don't know how to run a junk yard, rather than just a landfill."