Brandywine U-Pull-It

"I just called and someone rudely picked up and hung up the phone on me. That was so rude. Just don’t pick the phone up at all let it ring. Don’t hang up in a person’s ear. I see now they are unprofessional at this place, so I would not spend my money here."

"It used to be my go to place, but I’ll drive the extra 40 miles to go to another yard. There is no organization to the placement of cars(Ford trucks next to Nissan cars next to Kia suvs), and everything has been so picked over, there are NO useful parts on anything in the yard."

"I went in today for a front bumper support cover. I found but unfortunately it didn't fit my car ! I took IT back in for a REFUND but they told ME returns aren't allow !!! BAD BUSSINES DON'T GO THERE PLEASE!!!"

"Came into town from Indiana for Honda Day, and one of our cars was having issues at the hotel. Called around 3:45, confirmed they had some cars in the yard we could have used parts for. Asked what time they closed to confirm, Google says 4:30, guy I spoke to on the phone said 5 o’clock. Immediately jumped in the car, 15 minutes from our hotel in La Plata but took 30 minutes with traffic at the time. Upon arrival around 4:15 the woman that greeted us said entry to the yard stops an hour before close. I mentioned we were from out of town and needed to fix a car before tomorrow morning, and asked why that part was not mentioned when I called or even stated online anywhere and lady became irrate with no clear explanation before being silenced by a guy just getting off the phone. We would’ve been in and out in 10-15 minutes max. Not even the yards from where we’re from have a rule like that, they have an intercom and give you a warning of closing 30 minutes to close, then again at 15 minutes to close. Very unprofessional and uncaring customer service."

"Called, asking to purchase a large quantity (>100) camshafts, various makes and models. Asked if they could help me. Response: "Not at all". Hmm. As a business selling used auto parts, I would think maybe they'd be interested in making a sale like that? Strange."