Passport MINI of Alexandria Auto Parts 5990 Duke Street, Alexandria, VA 22304

"Don't take your Mini here if you have other options. Sorry my review is a little late. But... As soon as I got my car back after they had it for several days in a routine service under the service plan, I noticed they couldn't possibly have changed the oil as stated on my invoice. You need to take off the oil cap off to release the vacuum to drain the old oil. Mine had the same cobwebs in pristine condition as it did when I took my car in. That led me to believe they probably didn't do any of the other fluid changes. How could you possibly trust them. So now the bulldog and I take the train to Tampa so awesome Mini there can take care of her."

"My experience was great! The service was above and beyond. Thank you to the techs and to Chris! They were very knowledgeable and professional. I felt like I could trust this location wholeheartedly. They helped me get my car fixed and ready and now it drives much better. I'm very grateful!! Would definitely recommend taking your vehicle here for the top quality, top product, and the trustworthiness. Having a peace of mind that things were done correctly is definitely worth it."

"Service department is excellent. They don't overcharge you. Normally the dealership is not the best place to go to buy tires but they were several hundred dollars less than anywhere else in town! That said, sales department is a huge disappointment. They will lowball your trade, tell you they don't negotiate on price, and when you tell them to pound sand, you start getting emails saying they *might* be able to increase your trade value. The sales manager will tell you how hot the used car market is, which is why the prices are firm BUT that same logic doesn't apply to trade values. I don't play games, they just lost a customer."

"Fantastic first visit to this dealership thanks to Jose. We stopped by do a test drive one afternoon to get a first-hand experience of a few used Minis that we were interested in. Jose took great care of us by providing helpful information and suggestions. He answered our questions and gave us time to test drive 3 different models. Jose was professional, welcoming, and a Mini enthusiast. If we happen to decide to purchase one, we definitely will ask Jose to help us."

"They fixed my friend's car and "Jim" in Service is very knowledgeable. We are car fans so his knowledge level was fun and helpful. Jim is a nice guy, not a "show off," a down to earth nice guy. Take your Mini in to Jim. You will be glad you did. If you have an older Mini, keep your oil topped off, if it gets noisey, it may be your timing chain. If you let it go and the chain lets go, it will take your engine out with it. A stitch in time... Call Jim in Service if you aren't sure..."