ADU, Your Appliance Source 1823 George Avenue, Annapolis, MD 21401

"We're in the market to replace all of our kitchen appliances and add a couple of new ones. We were at the Home Show at the Byzantium on Riva Rd and spoke with a rep for ADU. So we decided to take a ride over. The store is located in the Annapolis Design District off of Chinpaquin Rd. It's a smaller place with appliances crammed inside. Brands range from GE to commercial-grade, but most of their inventory consists of luxury brands. No prices can be found on the items, instead, you talk with a "brand representative" who explains the product features, offers suggestions and then builds you a quote that you may receive days later. We were there on Saturday and the rep told us we'd receive the quote on Tuesday. It's now Wed and we haven't received anything. It's strange that we even have to wait. Any other place will give you an answer in minutes hoping to make the sale. I guess we'll continue to wait for our quote, but I'm not confident we'll hear from them."

"My wife and I needed a new dishwasher ASAP and knew exactly what we wanted. I called in and spoke to Meg who was INCREDIBLY helpful and answered all of my questions! Within 24 hours I was picking up our new dishwasher in time for our big family party this weekend. Not to mention their pricing was $100 lower than anywhere else!"

"I purchased a refrigerator, gas stove top and built in microwave. Megan was very knowledgeable about product lines and Jamie was good for scheduling deliveries. Both, customer service focused, good follow up and follow thru. They also carry a variety of lines."

"Angela Burton was my sales representative and I have absolutely nothing but positive things to say about it. I ordered my appliances a year ago during a pandemic. Angela made sure to keep me updated at all times. She went above and beyond to take care of me. All appliances were on time except my 48 inch range. She kept me in the loop over delays and delivery times. As soon as my oven came in, 2 days later it was installed. My appliances are beautiful and she helped make my dream kitchen come true. I will never go back to another appliance store after having such a wonderful experience with Angela at ADU."

"Outstanding service!!! I went into the showroom looking for a replacement dishwasher, as most big box and chain stores were out of the models I was looking for. Rob took the time to listen what I was looking for, then followed up in a timely manner with options that were in stock. The prices were the same or better than the pricing I had seen elsewhere on units that would take months to be delivered. Never once did I feel less important than other buyers purchasing an entire suite of appliances, nor was I ever pressured to buy a more expensive model. Scheduling delivery was a breeze and the delivery team was very professional and friendly. I was installing it myself, and ran into an atypical problem with installation. I reached out to Rob, and he tried to coordinate a installer to help me out, but their team was booked weeks out. Rob offered to come by and take a look, as he had started his career installing appliances. He came to my house, on his day off, to help me solve my dilemma. While he said he was curious about the install issue, I was having, I feel that serving and helping his customers is just in his nature. In the end, he help me solve the issue, and made sure everything seemed correct before leaving. ADU has made me a customer who will gladly return, and will happily refer friends and family, as my experience was exceptional."