Starbucks,

8646 Richmond Highway, Alexandria, VA 22309

"Such an inconvenient location inside of the grocery store. The servers were bickering amongst each other while customers waited. They were out of a few things but at least my drink was made correctly."

"Caroline is always a pleasure! She always makes our drinks perfectly! 5 star service!"

"Starbuck drinks here taste horrible.. compared to other locations. They need retraining to actually know how to make the proper drinks on how they should taste. The lady was sweet but again it’s management here who needs to support employees to train them on customer service and drink formulas. Don’t come here for Starbucks let me save you for the trip."

"This store only ever has 1 employee and they hardly know how to make drinks besides house coffee. But it’s what you got in this area if your traveling."

"As a loyal Starbucks customer I was very much displeased with my visit at this particular location at 10:00am. As any typical Starbucks location, you'll have a busy crowd during particular times of the day so the staff should be aware and prepared for the rush. It took about a good 5 minute wait just to get service as the staff was bustling around trying to serve the customers who had already paid. Finally got service after that wait, BUT then had to wait another 5 minutes after taking my order to simply pay. I had my Gold Card in my hand after the cashier took my order and was ready to hand it over to her, but ended up having to wait while she does other tasks. With the long wait for orders I decided to sit back down to get some tasks done for work as it took a good 10 minutes to finally get my drink in my hand after finally paying. I was warned about the service that I would receive at this particular Starbucks from a local and it wasn't surprised that it was a honest tip. Just to note as I was waiting for the cashier to take my order I witnessed a customer who was, along with many, waiting for his order but when he finally got his drink at hand it was completely wrong and the staff had forgotten the muffin he ordered resulting him to wait even longer for his correct drink and muffin. This Starbucks staff needs to be aware that time is crucial for their customers as many are simply trying to get their caffeine fix for the day. The staff members themselves seemed great individuals, but they need a workflow that is far more efficient to decrease the amount of errors that they're resulting in for the number of customers that are rolling through their doors at any given moment."