Dunkin'

"Just read some reviews about a disgruntled girl working at the front counter and wondering if the owner of this establishment is reading these reviews? Walked in today 1/2/2024 and was met with that disgruntled female worker!!!!! Wow, talk about not wanting to be there and much less caring about good customer service!! So, she stared at me and didn’t even greet me and then made it seem like I was bothering her! You’re getting paid to serve and help others and yet here you are with a sorry attitude like you’re doing us a favor? I will be reaching out to her chain and will be sure this never happens again to anyone!"

"The woman behind the counter today 12/13/2023 @3pm did not want to do her job. She was on the phone, so I believe I disturbed her empty social media learning. I asked about the chicken salad that I knew they served at one time. Her response was, 'we don't have chicken here.' I responded, you have a chicken wrap on the menu:/ It took long enough for her to answer my question about the chicken salad, that it's discontinued. Child, no worries. I won't be going back. That's less work for girlfriend who would rather Instagram surf."

"John is so KIND and PROFESSIONAL! We appreciate his kind service and great smile. On Sundays, they close at 3pm, but our order through the app was accidentally submitted by system error or something. When we arrived, the store was closed but John came out to explain the situation to us and he still prepared our takeout order - it was already 3:26pm. We felt so sorry and truly appreciated his kind hearted service..! The latte he made for us was the best! Thanks John, and we love this Dunkin Donuts. Hopefully the order system error for Sunday hours can be fixed for both customers and employees."

"The bathroom is “out of order.” There’s no sign saying this. So, at 6 months pregnant while eating the breakfast I paid for at this establishment, I had to walk two blocks to find a bathroom somewhere else. The employees clearly don’t like their jobs and don’t value customer service (something as simple as responding to a “thank you” was clearly too high of an expectation). I won’t be back."