Starbucks,

3690 Q King Street, Alexandria, VA 22302

"First I didn’t even finish paying and he was helping the person behind me. We waited almost 20 minutes for a cake pop absolutely unacceptable. Now it’s been almost an hour and I just blistered my lip trying to blow on the hot tea it’s so hot I can’t drink it after almost an hour. To say I am unhappy is a huge understatement. I called customer service and as always they were amazing but I won’t be back to this location. We really need some Dutch Bros out here!"

"I placed an online pick up order otw to work yesterday 10/19 and went inside once my app notified me it was ready. There were two men waiting ahead of me at the pickup table. They were shuffling through drinks trying to find their own orders, unscathed by the woman, Samantha, who was managing the drinks. She was extremely kind to them as they continued searching for their drinks. Those two men left and I proceeded to search for my sandwich and drink. Samantha immediately began “scolding” me that this and that were not my orders. Obviously I know what’s not mine because I know my name. She then flopped my sandwich bag up dismissively….thanks. I was also looking for my drink and once again, she condescendingly tells me mine isn’t there. Fair, if it’s not there then it’s not there. I just did not feel the tone and aggression this employee was speaking to me with was warranted and it was pretty humiliating in front of a store full of other customers. As I waited for my drink at least two other women approached the desk the same way I did; looking through items and not being treated like they weren’t allowed to look for their stuff. I will say I am a lot older than people assume I look and often get treated poorly in my line of work due to generational entitlement by older people and even by people who are my age and don’t realize. So, Idk if this employee just thought I was younger than I actually am and assumed I wasn’t worth the courtesy she gave others or if it was just because all of the other kind interactions I witnessed her having were with fellow Caucasian people. Unfortunately, this is my nearest and most convenient Starbucks and I will have to frequent it. It’s important to be more cognizant of how we treat all people because she could actually be very kind outside of my experience but, if other people have had similar interactions as mine then it could be assumed by many that she isn’t."

"This location is terrible. It can’t gander the volume of people. The parking lot is a mess, always and the over all vibe is rude and very unlike any other Starbucks. I hate being in there. Always regret not going to a different one!!!!!"

"Large Starbucks with ample free parking and plenty of seating. It has more of a cafeteria feel, but there is plenty of room to spread out and get work done. Lots of mobile orders are processed here and that is the quickest way in and out. The service is middle of the road, nothing of note good or bad, just doing their job which is appreciated. They do keep things moving and I’ve never seen much of a line here. If you want Starbucks, this is a good option. Mobile order if you want out quick, or if you want to grab your coffee and get straight to work."