Starbucks 1316 East-West Highway, Silver Spring, MD 20910

"Every time I come to this Starbucks, they make my caramel ribbon crunch incorrectly. I ask for no whip on the top and extra crunchies. Not only are there never any extra crunchies, you can't even detect the normal serving of crunchies. The drink is also thinner than it is when I order it from other locations. I typically am near here in the afternoon, so hardly any line. They just aren't responsive to the specifics of my drink order. Will not be returning. Ironically, the location in Giant (a few hundred feet away) always makes the drink perfectly. I stop here after my nail appointment because it's convenient, but not anymore. I'll just battle grocery foot traffic and order in Giant from now on."

"Worst location ever. Makes one item from my 4 item mobile order and then I have to wait 30 mins for the other singular drink (which took them 2 mins to make). Time management is poor and they need more workers. UPDATE: Had to leave without my food items because I waited for so long I was going to be late. Disgusting. Why in the world didn’t they make all of my order in the first place. What’s the point of mobile order if I have to leave wout my order? To steal money from the customers?"

"It's a Starbucks, I don't have high expectations but this one is really worth avoiding. There are locally owned coffee shops (Crave, etc.) that make great coffee and the pastries and food are worth the trip. Let's face it, you can get the same prepackaged Starbucks food at the 711. A shame that the Peet's that was here closed."

"When ordering through the app i never have to wait. My order is usually ready by the time i get there. They give my puppy the cutest pupcup i love it. Only gave 4 stars because sometimes the coffee taste weird bot sure if it’s the cup or the actual coffee"

"I am a so-so fan of Starbucks. I feel there are other quality shops in DC and MD. This location does not help me have a better outlook for Starbucks. I use to go to Peet's at this location, and I wish they didn't close it for Starbucks. The customer service at this location leaves much to be desired. I like that they incorporated a pick-up window here, but on numerous occasions when I walk up, I am not acknowledged until minutes after I am standing there. Is there a bell to ring? I know I'm seen. Finally when I am acknowledged, the baristas are not friendly, or welcoming. The food is standard as other locations as well as the drinks. I think all of the employees here need to take some customer service training courses."