Dunkin' 4905 Cordell Avenue, Bethesda, MD 20814

"Before I walked in I was holding the door for a worker when he greeted me by saying “Were closing in 10-15 minutes”. Which wasn’t true they were closing in 25 minutes. Maybe they were rushing to go home so instead of asking for a latte I ask for a tea (Hot water and a tea bag). Cashier said they didn’t have any tea. And there was no donuts to choose from everything was in the back. I’m also 7 months pregnant and just wanted something hot to drink because I wasn’t feeling well. If I can give this place 0 stars I would."

"Great Dunkin’ they are the few that are open since 5AM, which is great for when you have to go to work very early so you can get your morning coffee. Staff is very nice and friendly"

"Updated 12/28/23 - service, good, she atmosphere have gratefully improved now that there are more employees. I still try to avoid the one below though. Old review - If you want to wait 15 minutes for your coffee or get belittled by the flamboyant manager go here. This location used to be good but lately with that manager there it's gone downhill. The decaf is inconsistent- sometimes the cream curdles in it, sometimes it tastes like water, sometimes it tastes like the midnight roast. No consistencies even when I order it the exact same way every time. But then the manager made fun of me twice when I had to ask for more cream. What time he told me that's because decaf is like drinking water so it's not their fault. I can do without the harassment and sarcasm. Worst manager I've ever seen I feel bad for the staff it's no wonder that all the good ones have left."

"Manager very rude. Service is terrible. I ordered a drink and was there 17min with only one person ahead of me . Manager gave me a hard time about my drink being incorrect to the point I wanted a refund and go to another location. This is not the first time having bad service here at this location . They only cater to YT people or of their own ethnicity. I will never go there again poor customer service."

"A young female cashier was very rude from the start of taking the order, she was charging over $100's by mistake. Then when brought to her attention she started cursing the client with profanity and calling her bad names, the client responded with insults also then they started throwing stuff at each other, the cashier through coffee at the client first the client then responded by throwing some at her also. The other coworkers did nothing to stop the altercation. Then when two other customers came in to find out what happened the cashier went off on them also. Total lack of responsibility, accountability, professionalism, and anything else associated with what Dunkin Donuts should would like to stand for .I am never spending my money in that place as long as those trashy people work there."