Dunkin'

"We have never had a good experience when we have come and have been here over five times. When we go inside we are never greeted by the workers to have them take our orders. We often wait for several minutes when we are the only customers in the store. There are often 5 employees congregated on their phones talking. One time they were cussing excessively while we were present with our young children. A separate time, the iced coffee tasted so sour that my husband and I threw out our coffees immediately after leaving the store- and we are fairly tolerant of fair tasting coffee. Another visit we had to ask for our food items several times when we were once again the only customers in the store. We will no longer be coming to this Dunkin’ Donuts."

"Since this store opened, I have ordered my kids breakfast from here every Friday on the way to school as a treat for their hard work in school. I use to visit the drive thru which usually took 10 minutes with only one person in front of us. So I downloaded the app and it is even worse. I normally order around 645 because I know they are slow and I will get there around 710 for online order grab n go. Despite me ordering early I still have to request my 2 donuts or have to wait for drinks or sandwiches. The employees constantly ignore you and never ask if they can help. Meanwhile people are standing in line to order and are never helped. When confronted by customers the excuse is alway, “there are only 2 of us working and the manager set us up on the schedule”. There is a huge lack of customer service skills and the owner should definitely look into this lack of proper scheduling. I don’t work in the restaurant industry but it is not hard to figure out that you need more than 2-3 people working the morning shift at a busy location such as this. This location is great and could be very prosperous for the owner if it is run the right way. They will continue to lose money with this poorly managed location. They will definitely see a dropped in business/revenue in the coming weeks when the Cloverly Burger King opens within the coming weeks."

"Service was extremely slow. Ordered today at 8:07am. Got an iced coffee and a Sausage egg and cheese breakfast sandwich. After waiting for 17minutes I asked where my order was. They informed me they were out of sausage which is fine but I was waiting for 17min and no one ever said anything?! HORRIBLE service. I stopped here before going to work. Took a total of 30 min to get my order. They need more help back there. Management is horrible at this place. They have no napkins straws or anything out. Understaffed which causes massive wait times. STAY AWAY!"

"The service is so incredibly slow. Constantly sold out of ingredients but show as availableon the app. Staff is always nice, but Corporate needs to help them out with more staff and figuring out their inventory."

"Food does take extremely long but thankfully it’s right. Employees are all around the same age, they like to make funny voices when you place an order in the drive-thru. If you go in the store, they are joking, playing around, having side conversations. Very unprofessional. The manager doesn’t seem to have the experience and can be extremely rude when interacting with customers. I think it would be great if corporate brought someone in to mentor the young adults working at this location. Happy that there’s a closer Dunkin in the area."