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Automotive Concepts Inc
200 West Padonia Road, Timonium, Maryland 21093
About the Automotive Concepts Inc
Automotive Concepts Inc is a premier car repair and store located at 200 West Padonia Road in Timonium, Maryland. With a team of highly skilled technicians and a wide range of automotive services, we are dedicated to providing top-notch repairs, maintenance, and upgrades for all makes and models of vehicles. Whether you need a routine oil change, brake repair, or custom accessories installed, our experienced staff is here to help. Visit us today and experience the quality service and expertise that sets Automotive Concepts Inc apart from the rest.
Photos of Automotive Concepts Inc
200 W Padonia Rd # 7, Timonium, MD 21093, United States
Opening hours of Automotive Concepts Inc
Monday:
08:00 - 17:00
Tuesday:
08:00 - 17:00
Wednesday:
08:00 - 17:00
Thursday:
08:00 - 17:00
Friday:
08:00 - 17:00
Saturday:
08:00 - 12:00
Sunday:
Closed
Reviews of Automotive Concepts Inc
"I can not speak to the other locations but this place puts the customer in customer service. I had a complicated windshield replacement, insurance-wise, and they went above and beyond handling EVERYTHING for me. They were so easy to work with and I felt heard and cared about as a human (unlike working with Safelite). They have an all hours key/car drop off and my car was ready by mid day the next day. I send everyone I know here now! (Plus, it's right next to a Goodwill, which is fun to poke around if you are waiting for a ride.) 10/10 for these folks!"
"Excellent service! I had my convertible top replaced on my Mercedes and seat leather seats repaired! Awesome customer service from Heather!! You are the best!!"
"If I could give zero stars I would! This place clearly doesn’t want my business and that’s fine with me. I shouldn’t have to keep calling to follow up on the status of material search and estimate.Terrible customer service!! I have a small section of torn leather on the side of my driver’s seat. The material on the side of the seat is more of a fake vinyl leather so not as easy to match. Dealer can’t repair it and suggested I try Automotive Concepts. • I stopped by on my day off in late July (7/27) to see if they could take a look and let me know it they can repair it. I had 2 guys look at it and said “no problem we’ll have our assistant see if she can match the leather.” The female assistant runs the front desk. She came out to compare her leather swatches to the seat. Because of the material type, she didn’t have anything that would be a good match and she wanted to reach out to the dealer and a supplier to see if she could find something. She told me to give her a couple days. • I started a new job the following week, so I was super busy. Called back two weeks later on 8/9 and the lady was out sick and had been out of the office for a couple days. I was told she would be back the next day. I left a message for her to call me. She never called. • I called back on 8/11 and the lady was still off sick, but I spoke to the manager. He was able to look at the notes which indicated the lady hadn’t done much “research” since I stopped in other than confirm with dealer parts dept that material cannot be ordered. Manager left the lady another message to call me. • Another two weeks goes by with no return call. I call back again on 8/25 and someone tells me the lady is tied up on the phone and they will have her call me back. No return call. • Called again 8/29 and finally speak to her. Had to explain who I was and my. situation again as she didn’t remember right away and told her I had left many messages. No apology. When she finally recalled who I was, she looked up my info and informed me about the dealer not having material and her needing to email a supplier. I told her “I thought you were doing that 5 weeks ago?” She told me she would call me once she heard back from the supplier. • Never heard from this woman again. 7 weeks have gone by with no return call. It’s been 12 weeks since I stopped in for an estimate. These people do not run an organized business and they lost my business. I am too busy to keep calling this chick to follow up. If they can’t find material then just tell me! Don’t leave me hanging for 3 months! Now I will need to start my search for someone else to fix this issue. Don’t use this company! Save yourself the headache!!"
"I had a windsheild replaced on my motorhome in 2017. I had a number of issues with the windshield leaking. The last issue they blamed the windshield glass. The motor home sat at there shop for 3 weeks without any updates on the windshield repair. We finally after waiting for 3 weeks took the motorhome to another windshield repair shop. They replaced the windshield and told us the we were lucky to make to there shop because the windshield was ready to fall off the motor home. They also said that the windshield was not bad but the installation was questionable. This is after 3 weeks of sitting on automotive concepts parking lot. This tells me that they did not fully inspect the windshield. I will never use automotive concepts again for putting a windsheild on any of my vehicles."
"Only giving a 4 star because it took 3 hours when I was told 1 which made me have to Uber to an appointment and back. When you're already spending money because of a thief, you literally don't want to spend anymore unnecessary money. Overall it was easy and they got me in within 10 min of my call."
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