Starbucks

"My name is Yadiel G Bisrat, originally from Ethiopia, now a resident of Cascades, Sterling, VA, USA. I have a Starbucks rewards account which would show how often I go to Starbucks and how much I spend there. I worked as a customer service representative for a retail store and one of the issues we used to encounter was that we used to be told to prioritize the customers who would call to place an order, check inventory or place an item on hold instead of customers in the store. went to the Starbucks in Countryside, Sterling, VA, USA on 11/09/2023 around 10am. I received one of the worst customer service experiences. When I went to the counter to place the order, there was no representative at the Point-of-Sale, while there were 5 representatives behind the counter. One representative who was standing next to another rep and doing nothing as far as I am concerned, maybe responding to another drive-thru customers' requests said that someone would be there soon. What is even worse was that another guy who was preparing drinks for another drive-thru customer didn't keep an eye on me. Even worse was that he didn't even acknowledge my presence. Then, I left the store while writing this review and I met Terrence who is the manager at the said store, whom I have known for quite some time with whom I had long conversations about lots of things, especially customer service. He, then, offered me to give me the macchiato I intended to get earlier. I hesitated, but then I decided to get it instead of going to the Cascades Starbucks, which is less than 2 minutes away. Terrence placed the order on the house and then I explained what happened to him. He apologized and sympathized with me. Then, I left the store happy eventually. I really appreciate it if the company addresses this issue. I will list the very big issues I deemed to be very biggest issue to me that Starbucks should address is customer service. The biggest issue is that most of the stores are understaffed, especially during the rushes, especially in the morning. Even at and the drive-thrus create lots of traffic that the employees can hardly handle. The same is true with the managers of these stores who don't get proper and thorough training in standard policies and procedures and they aren't getting compensated in the same level as other companies in the same sector or comparable fields. The other problem is that the employees are either told to prioritize the drive-thru customers in lieu of the instore ones, who should have gotten the priority or they prefer they serve them. Please don't quote me on this since I don't have inside information. Another problem is inventory. This implies things that are there today and not any more next week if not a couple of days later. I would like the company to address these issues promptly and efficiently. Thank you very much for giving me this opportunity to provide my concern, expecting it to be resolved quickly. Have a wonderful day! I expect to hear from you regarding my disappointment, concern and suggestion Sincerely yours, Yadiel Bisrat"

"5 stars simply for the service and barista who made the coffee"

"The Starbucks I usually go to is being renovated so this one is the only other one close to my work. I'm not sure what's going on with it but the online hours say they open at 6...every time I go there around 7:45 it is closed and nobody is there, which is super disappointing :/"

"Ordered a Peach Tranquil Tea with honey and Chestnut Praline Latte. I went to pick it up and grabbed the Peach Tea, and the young barista told me it wasn’t mine and she still had to make mine and gave it to the lady that came after me. Weird but ok. So she makes a tea and tries to give me a Medicine Ball. When I tell her I ordered the Peach Tranquility not a Medicine Ball. She starts to laugh saying she must have given the previously the wrong tea. She thought it was funny that she messed up someone’s order. So she then tells me that she will now make my correct tea. The lack of professionalism to laugh that you messed up someone order really off putting for me. I won’t be returning and I suggest you check your order before you leave because apparently they don’t care at this store."

"This is not my go-to Starbucks to get coffee. So when I ordered my usual coffee with almond milk and they charged me extra 70 cents, I was shocked. I have never been to Starbucks that charges extra for almond milk... They also don’t have pre-order via the app. Definitely won’t come back here."