Panera Bread 46300 Potomac Run Plaza, Sterling, VA 20164

"We have always loved Panera ever since we moved near one. Now with 2 boys we bring everyone to Panera every chance we get. This Sterling location is one of the not so good ones. I don't feel the warmth here other than from there adorable fireplace out front. Which a shame that they have a great atmosphere but horrible food. I notice the manager in the kitchen every time I visit and the food always seems less generous. I have been ordering the caprese sandwiches lately with extra mix greens and no aioli nor green goddess sauce bc I like to control my calories. Well I received both sauces and also a very poor portioned sandwich. There should have been atleast 3 slices of mozzarella as the sandwich is portioned into 3 sections.... I only received one slice of mozzarella!??? How is this possible ?!!!!!? And there were absolutely no "extra" toppings. There were actually barely anything in my sandwich. It was mostly bread - which is amazing French bread - to be honest - especially toasted- but is that all I get with a mere few slices tomatoes and slap of cheese a several leaves spinach ? When I confronted the manager who made my sandwich, he looked confused. No apologies nothing, just "what do you want me to do just add a piece of cheese on that portion and reheat it ? I said he also forgotten to hold the sauces ... manager replies with : " ... I think it's ok there was not a lot of sauce ..." ( I'm thinking - ur kidding right ...!???) I just said don't worry about it and returned to the table since my kids were with me and I can't leave them alone with my husband too long as they are the running around age. Just a horrible experience. Oh and coffee were cold. Decaf was out. Hot water was out. Dark roast was cold and we got a half cup of light roast. My son end led up eating the baguette with the one cheese portion and an apple. I gave some bread and whatever I was able to dig from the sandwich for my little one - just enough to hold them over and drive to red robins. I don't think we will return to this location anymore. Plz lmk if u had a better experience than us and if we should try them on a better day. This was a Saturdayafternoon btw."

"Food is usually good. Service is super slow. One older lady that usually works the front register is never friendly & not very helpful. Rest of the staff is awesome"

"This is a typical Panera bread store wise. But when I got there everything was out of stock. I ordered a half sandwich and tomato soup and got the wrong soup. We also ordered a pizza to share with everyone and it was sub par. They didn’t do a good job cutting it so we had to rip chunks off. Overall this was definitely one of the worst Panera breads I have been to. Would not recommend. Just drive the extra distance to the next closer one."

"Portions are always so small compared to other locations. Coffees are lukewarm. Can do better."

"One of the worst panera Bread I saw so far. Soup is watery and half of the pizza from outside is left like it with out any toppings. Even meat haven't spread properly and used very less toppings than it should be."