Best Buy 15750 Shady Grove Road, Gaithersburg, MD 20877

"Lady at electronics (TVs), is chatty and has zero awareness for customer service. She was helping a customer but did not say a word that she would help myself or another customer or at the least attempt to grab another salesperson to assist. Cool thing is Home Depot right next door has the item I need. Honestly just use Best Buy as a last resort."

"I went in to get a screen protector replacement, because there is a lifetime warranty. This means unlimited replacements at no charge. The guy tells me to take my screen protector off and goes to get one and then hand it to me. Best Buy has always applied the screen protector for my device but this time no. I already have my screen protector off so my phone isn’t properly protected and the guy says there’s a $7 charge to apply it. I’ve never paid for the application before, so I wasn’t going to today. I handed the protector back to him and said I’ll go to a different Best Buy. You should really let a customer know about a fee before removing your screen protector because now I’m left with the old one that i had to just throw back on with cracks and bubbles because it’s the best I’ve got temporarily."

"Very unsatisfied. Bought an open box TV right before Christmas and was told it was GeekSquard certified. However, there is no remote, manual or even a power cable. How could Best Buy sell an item that not usable? I wasted 4 hours of my time going back and force and they ruined my kid's Christmas movie experience. Should have just bought it from Costco or Amazon"

"Ask multiple employees for help still wait 35 minutes for someone to finally come over after asking someone to be sent over. People do not seem trained on any of the products at all and just overall don't care. If you need any help whatsoever regarding electronics you might as well google it yourself. Bestbuy has been going down in quality over the years I won't be back again. I can find superior help and pricing at Microcenter."

"Not such a great visit. I used to be a very loyal customer, a few years ago things started slipping and I veered to other electronic stores to make purchases. Today I walked in went looking for a tablet, I couldn't find what I was looking for and went to go find someone to help. After the fifth person told me it wasn't their section and would page someone, I was still aimlessly looking. All of this took about 15 min and still no help. I went over to the greeter and she was very kind but told me she couldn't help and if I wanted to buy something, go-to customer service. After waiting for 5 mins for someone to come out, they looked up what I wanted and said, "we only have a few left, I'm looking at other stores to see if they have more. I don't want to go hunt for this and waste time." After a min or so, he told me the best thing to do was, order it online. I'm giving this review more time and energy than the store gave me. I'm going to order online but not from Best Buy. I'm afraid my best buy purchasing days are behind me now."