Bray & Scarff 20660 Seneca Meadows Parkway, Germantown, MD 20876

"Needed a replacement dishwasher. Met with Jon Armstrong who answered all our questions on the models being considered. He assisted very professionally and the delivery and installation setup worked as planned. Excellent service, and follow-thru. We'll work with Bray & Scarff again."

"Jon was great. Knowledgable about the product we were looking at very friendly. Totally recommend Bray and Scarf over any of the big box stores. Lastly, my name is Denis and not Denise."

"When my dad was alive, he swore by Bray & Scarff for all his appliance purchases - so, of course, when I found myself in need of a new stove/microwave combo I knew right where to start. After I described my needs, Jon Armstrong, the store manager, found exactly what I was looking, then explained the process from ordering and delivery fees to the warranty and scheduling. Everything was wrapped up professionally and efficiently. What I like best about Bray & Scarff is that all services are in house. They don't farm the delivery or any repair services to outside companies. It gives me confidence to know that there will always be someone to answer the phone and get me the answers or help I need."

"I previously bought an induction range and an advantium microwave from brand scarf and the insulation was perfect. On Monday I had a new dishwasher installed that was dead on arrival. Nothing worked I was expecting a phone call that day and heard nothing. I eventually called the next day and when I got very poor service from the service department, I talked to the manager who seemed un-disturbed by my dead dishwasher but nonetheless, she scheduled a service technician to come by the next day. The next day, the technician arrived and said yes, indeed your machine is completely dead we will call you to set up either a repair or replacement. Given the problems I had before I called them and I was told that because he had not gotten back with the paperwork. They couldn’t do anything to help me once again asked for the supervisor to call me back she did not. Tomorrow is thanksgiving so I won’t get a call so the earliest I’ll hear is going to be Friday. Meanwhile, I’m hosting Thanksgiving dinner tomorrow and I get to do all the dishes by hand, because Brian scarf does not find my broken dishwasher to be any kind of priority If this were me, I would’ve been out here later the same day with a new dishwasher or service tech the fact that it’s taking this long and that I have to drive every step of it process is disgraceful and this is certainly the last time I’ll buy an appliance from Bray scarf despite the fact that I have a 27-year-old refrigerator and when I buy one I would like it to match the appliances I already have but I will find somebody who wants my business instead ."

"Jon, from Bray and Scarff, was very courteous and helpful in providing additional information about the GE Profile Ultra Fast Combo. I was appreciative of his help in providing information about the product with the pros and cons. I had many questions about the unit, but I was satisfied with the professionalism and knowledge he presented to me. Bray and Scarff had the best price for this product that I couldn't find any where else. Installation went smoothly as well."