Starbucks - Giant Owings Mills

"Only been here three times and they messed up my order two times out of three. Got two slushies one time completely melted, and then Gave me hot coffee when I ordered cold coffee. The guy even gave me my item last time like he knew it was messed up and kept saying is that ok like no not really but ok.so expensive for what you really get"

"Very rude customer service. Ordered 3 cake pops for my kids and was told they had a particular themed kind, so that was the only reason I ordered because the kids like the fun ones. After paying they told me they didn't have the themed kind but just the regular ones they always offered. I voiced that I was a little frustrated, but I digress and chose one anyways, but I wouldn't have bought them otherwise. Just for the barista making my drink to be passive aggressive while giving me my drink and saying "you're welcome" with a snarky attitude (also the lid wasn't on all the way, possibility on purpose). Completely unacceptable, looking at other reviews, customer service lacking seems to be a trend... thankfully the new one next to Costco just opened, so we will go there from now on and skip the attitude."

"The staffing has most definitely changed. This is the most pleasant experience that I have ever experienced in this location! I stopped coming to this location for Starbucks for nearly a year. After 4 different rude,unfriendly, no smiling experiences, I gave up and took my money to St. Thomas location. I love that location too when I'm in the area. At the Owings Mills location( inside of the Giant), not only was I greeted with a pleasant person but she made sure my drink was amazing! I will start patronizing this location again. Thanks for your kindness and respect"

"One of the better Starbucks, the food and service is the same as anywhere but their interior is fantastic. Ample supply oh fantastic seating including couches and comfy deep upholstered chairs. They did seem to have a fireplace although it wasn't on when I was there."

"I come here all the time the staff are really nice and accommodating. I told them about some restrictions I had, and the change my drink to accommodate it and wish me luck. And if they are out of my favorite they try something new and it's good. They are great people and I will keep coming back."