Dunkin'

"Great service but the bread for the avocado toast was stale and didn't taste good. My cold brew and donuts were perfect!"

"In a world of hit or miss dunkies, this dunkin is a safe haven. Super friendly staff and the coffee is what you’re hoping for every time you take a gamble on dunkin."

"One of my favorite drinks is the frozen coffee but this locations blender doesnt seem ti do as good of a job grinding down the ice resulting in a more chunky ice compared to other dunkin locations. Otherwise service is good."

"TLDR; If you place an order online there's no guarantee that you'll get what you want. They might be out of stock and you'll waste your time. Overall, the mobile app experience is horrible because the store doesn't communicate with the customer-facing app. I placed an order online for a dozen or donuts and some munchkins. Made a special effort to download their app to do so. I didn't know when to go pick up my order. I didn't get any notifications via app or email. I arrive 20 mins after the order was placed. There's a line at the counter. There's a designated area for mobile app orders but nothing was there. I had to wait in line to check on my order. When I get to the front of the line they tell me they are out of donuts I ordered. So how are the employees able to tell the customers that they are out when the order is places online?! The associate offered me the 2 donuts of the kind I ordered and then the rest random ones they had. I asked to make a fresh batch of the ones I wanted. They declined. Not sure if that's because they were out of that kind of donut completely or because they just didn't want to cook a fresh dozen. I'm not into glazed donuts, so at that point I was ready to fully cancel my orders. Instead, they still gave me the 2nd part of it and charged me for it. So I'd say first, if you place an order online there's no guarantee that you'll get what you want. Plus you'd still have to stand in a line. And you'd waste time on the phone placing that order. Secondly, I wish they were more open with their communication throughout the process. It would be helpful if they told me what was exactly the problem. I called another location and they explained that on the National donut day they sell out of donuts and don't have any more available. Urbana location made me feel like they didn't want to make a fresh batch. Now I'll never know what went wrong and if I can rely on this location to make fresh donuts. To sum up, it was a frustrating first experience. Hope to leave a better review in the future."